Job Location: United States : New York : Troy   

Role Value Proposition: 

This position supports the Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions. 

Key Responsibilities:   

• Interviews insureds, claimants and other parties to determine the facts of the claim.
• Creates and documents claims file to comply with company guidelines and state regulations.
• Reviews factual information to determine coverage and/or liability of all parties to the claim.
• Determines the value of the claim by contacting the claimant, attorney, medical provider, and no fault carrier. Evaluates, negotiates, and moves bodily injury claims to closure.
• Resolves complaints, and participates in arbitration and/or grievance procedures.
• Recommends subrogation and/or SIU referral. Manages pending claims to meet company quality criteria.
• Performs other related duties as assigned or required. 

Essential Business Experience and Technical Skills:  

Required:

• 1-3 yrs. related claims experience.
• Candidate is expected to obtain required state licenses after hired.

Preferred:

• Bachelor’s Degree strongly preferred
• Casualty Adjuster Insurance Experience
• Other Claims Experience
• Excellent verbal and written communication skills
• Strong Analytical skills
• Strong Computer skills
• Detail oriented and accurate

Business Category

< MetLife P&C Claims >

Number of Openings

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At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”