0-1 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Junior Business Analyst
(This job is no longer available)
MedTouch | Somerville, MA
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

As a Junior Business Analyst at MedTouch, you will support our Business Analyst team, clients, and work cross-functionally on a variety of projects. This opportunity is destined for a technical jack/jill-of-all-trades who thrives on variety and can fearlessly bridge the gap between business and web development. This job requires puzzle solving, creativity and a constant desire to learn.

The Role

You will:

* Triage all reported issues, determine a resolution, and either fix the issue in the system, or prepare the information for our implementation teams to fix.
* Prepare service item request estimates with all the necessary information and details.
* Assist with writing requirements and training documentation.
* Configure settings within Sitecore and Drupal CMS.
* Support the Business Analyst team, clients, and assist with multiple projects.
* Work cross-functionally with our project management, development, QA, and account director teams to answer and solve questions within JIRA.
* Review implementations, ensuring a perfect match to the original scope and requirements.
* Work independently on small to medium ad-hoc projects like refreshing a homepage, reconfiguring a doctor profile, etc.
* Identify best practices/areas for enhancement in our product; understand client/user pain points.
* Contribute to the ultimate success of the team by constantly searching for opportunities to improve.

The Fit

You may be a perfect fit if you have:

* A completed B.S or B.A in a similar or related field.
* 1-3 years of experience as tech support, a product owner, QA, or a project background.
* Worked with a variety of internal teams and managed client requests.
* Excellent troubleshooting skills: you know how to identify issues and determine a resolution or next step.
* Clear and detailed communication skills, both in writing and over the phone.
* Demonstrated ability to problem solve, learn quickly, and independently.
* Experience working on a variety of tasks in a fast-paced environment.

Bonus Points

* Experience writing requirements and training documentation.
* Sitecore, Drupal, or other CMS experience.

What We Can Offer You

* Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
* Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
* 401(k) plan options and matching.
* Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
* Flex spending account for out-of-pocket medical expenses.
* Dedicated budget for individual and team training and education purposes.
* Company sponsored charity opportunities.
* Seriously awesome people to work with and an employee happiness budget.

About MedTouch

MedTouch PRO is an innovative new consulting group with decades of healthcare experience. We help integrated health systems strategize, plan, and execute successful website solutions, so that they can provide better access and a higher standard of care for their patients. Without a strategic web presence hospitals are not able to meet operational or revenue goals, thus missing out on the ability to grow the organization. Latest News: MedTouch announces formation of new consulting division, MedTouch PRO.