No experience
Employment Type:
Full time
Job Category:
Software Engineer, New College Grad (Dec 2016/Spring...
(This job is no longer available)
Medallia, Inc. | Palo Alto, CA
Grad Date

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Job Description

Lead a movement. Build a community. Never Settle.

Medallia is the global leader in Customer Experience Management. Our goal is to create a customer-centric world where companies see you as a person, and not just their next sale. We do this by creating a bridge between companies and their clients; giving them access to your eyes, ears, and hearts, so they can design and deliver exceptional experiences, every single day.

Engineering by the Numbers

Sub-second queries on ~500 million record data sets
~20,000 mobile notifications per hour
90%+ sentiment model accuracy supporting 2 dozen languages
Over 500 customers globally, including Nordstrom, Hilton, Verizon, PayPal, and Mercedes Benz
~100 engineers across product and infrastructure

Learn more about our teams, their mission, and where you can impact innovation:

Product Engineering

You will change how people interact with each other in businesses across the world; from how airlines treat tired travelers, or how a utility company's help desk responds to a power outage, to how hotels make your vacation amazing. These improvements are made by:

Gathering feedback from various data sources ( feedback collection )
Analyzing vast amounts of text comments buried on review sites ( topic + sentiment classification )
Understanding and visualizing trends and causes of issues ( data analytics + visualization )
Enabling employees to listen and react to each piece of feedback their customers provide ( real-time analysis engine )

Infrastructure Engineering

Businesses rely on our product to be resilient and fault-tolerant in order to make decisions every minute. Infrastructure provides the foundation that our product is built upon. Come solve scaling challenges in areas such as distributed storage, job scheduling, service discovery, distributed consensus algorithms, automated cluster deployments, and test optimization by applying your skills in:

Distributed Systems
Operating Systems
Networking and Storage
Software Architecture
Software Performance and Resiliency
Continuous Delivery


Are currently pursuing a Bachelor's or Master's degree in Computer Science, Engineering or related field
Are graduating in Winter 2016 or Spring 2017
Have strong CS fundamentals in data structures and algorithms
Have a passion for solving difficult problems
Want to join the best engineering team to ever grace the known universe

Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.

About Medallia, Inc.

Medallia provides support to clients and survey respondents, both online and via a toll-free telephone number. Our Help Desk answers questions for authorized users of our solutions (such as employees and franchisees). Medallia employees based in the United States provide all Medallia technical support.