No experience
Employment Type:
Full time
Job Category:
Information Services
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Windows Server Application Support
MCG - Midwest Consulting Group | Richardson, Texas
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Job Description

Title: Sr. Application Delivery Analyst (SCCM)

Duration: Our client is going from Windows 7 to Windows 10 and we need someone strong in troubleshooting applications, supporting the roll out of the upgrade, ability to do silent installs. Windows 10 and Office 365 is a must have.

Number of Positions: 1

Years of experience: 10+ Years


  • Associate's/Bachelor's Degree or equivalent experience preferred
  • 10+ years of software implementation and applications support experience working heavily with IIS, SCCM, Windows Server 2012/2016
  • 5+ years of system analysis, design, implementation, testing, rollout and documentation of software, preferably within a financial services environment
  • 5+ years of effective customer service experience
  • Previously held a senior or lead role in a related discipline
  • Ability to understand and clearly communicate technical information to non-IT personnel including end-users, line of business managers and executives
  • Strong initiative taker with the ability to make sound risk based decisions while requiring little if any supervision
  • In-depth knowledge of network, server, storage, and database concepts
  • Advanced design skills as well as proven understanding and appreciation of the SDLC
  • Strong project planning skills
  • Exceptional troubleshooting and critical thinking skills within a technical environment and apply them to solve problems
  • Strong multi-tasking abilities across projects with differing priorities
  • Ability to provide clear status on projects being worked
  • Strong sense of urgency regarding solving business impacting issues
  • Must be able to minimize downtime by rapidly diagnosing and resolving problems
  • Be able to track and document information regarding troubleshooting techniques resulting in repeatable documented procedures that will to be executed by operational teams
  • Flexibility in schedule and ability and willingness to provide after-hours Level 3/4 support when needed
  • Familiarity with Microsoft SCCM
  • Comfortable supporting and configuring sites on IIS
  • Knowledgeable with Microsoft Server 2008, 2012, 2016

Position Responsibilities:

  • Assist the user community with the installation, configuration, and ongoing usability of software within established standards and guidelines
  • Coordinate with 3rd Party Vendors, internal IT teams as well as internal business units to determine and resolve problems
  • Assess the functional needs for internal business units to determine specifications for new, upgraded or replacement software purchases
  • Create and maintain documentation for internal knowledge base of issues and resolutions
  • Conduct training, create training aids, develop and provide documentation to IT Staff for new or upgraded software applications
  • Lead and direct the work of others, acting as a mentor to Junior Analysts
  • Configure, optimize and fine-tune application solutions
  • Ability to test and debug applications and consult with end-users when necessary


Applicants must be eligible to work in the specified location

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