3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
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Mayo Clinic | Mankato, Minnesota
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Job Description

Department: Cantral Appointment Office / Call Center

A Life-Changing Career

Responsibilities: Accountable for the smooth and efficient operation of the telephone scheduling and Outreach registration function. Answers the telephone in a pleasant and courteous manner within three rings, identifying self and organization. Refers calls to appropriate individuals promptly, politely and according to procedure. Provides information and direction to offices and facilities as needed. Prepares specialty specific materials including forms, brochures, maps, etc. Works collaboratively with other staff and providers to coordinate and improve the patient registration process. Registers patients accurately, efficiently and professionally to insure integrity of patient data. Follows computer system and department operational procedures to obtain accurate demographic and insurance information on each registration. Clearly communicates with all staff needs for updating demographic and insurance information for accurate patient accounts. Schedules services accurately and efficiently in accordance with scheduling guidelines. Gathers complete patient and procedure information and enters data accurately into database. Contributes ideas, suggestions and participates in departmental meetings that improve systems, processes and services for patients and colleagues. Ensures that all appropriate staff and providers are notified of schedule changes as needed. Accountable for patient`s insurance eligibility verification for all appointments within our organization. Verifies daily insurance eligibility and upcoming patient appointments using Internet Access, occasional phone contact, and electronic verification. Responsible for requesting physician referrals for scheduled appointments and noting referral information in patient`s account. Communicates with billing department regarding updates, changes and insurance requirements for insurance verification and claim submissions. Utilizes guidelines and written procedures for performing registration functions. Supports department/facility performance improvement initiatives. Assists with data collection in support of competency and quality initiatives. Follows payer requirements for primary care provider, preauthorization, Insurance verification and referrals according to department procedures. Maintains database to ensure that scheduling templates and information are accurate and up to date. Follows department guidelines in maintaining calendars and templates. Ensures integrity of database, checking for duplication, inaccuracies and other discrepancies. Collaborate with call center leadership to ensure organization's templates and appointment types are maintain

Qualifications: Minimum of three years of experience in a clinic, outpatient secretarial or business office position preferred.

Education High school diploma or equivalent required.

Training None specified

Special Skills Ability to key 50 words per minute required. Must possess demonstrated management skills to include leadership, problem solving, communications, organization and goal setting.

Licensure & Certification None specified

Benefit Eligible: No
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.67 per hour.
Hours/Pay Period: 80
Schedule Details: Office hours are Monday- Friday 7a-6p. Hiring to cover shift 8-a to 5p Monday- Friday, with some variations to help cover shifts.
Weekend Schedule: No weekends.

Recruiter: Rachel Messmer

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Mankato is one of the largest cities in southern MN and has earned several livability awards. Mankato's economic growth leads Minnesota and is among the top in the nation. The city has a contiguous population area of 96,740 and 1.6 million people live within 60 miles of Mankato. Greater Mankato is centrally located in south central Minnesota, nestled in the scenic beauty of the Minnesota River Valley, with convenient access to Minneapolis-St. Paul just one hour away.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Office/Secretarial/Clerical Support, Support Services
Job Posting Number: 86803BR

About Mayo Clinic

Company Description

Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, GA, and WI. Collectively, these locations care for more than 1 million people each year.

Company History

Perhaps it was fate, perhaps happenstance or maybe even luck. Whatever you decide, this is certainly a story about being at the right place at the right time -- a moment in history when scientific discovery made possible the creation of modern medicine. It's also a story of an extraordinary family -- Dr. William Worrall Mayo, a frontier doctor, and his two sons, Dr. William J. Mayo and Dr. Charles H. Mayo, and the great institution they built, Mayo Clinic. It's the story of a deadly tornado and the partnership that evolved between the Mayo family and the Sisters of Saint Francis. It's a story about unusual dedication, willingness to face a hostile and harsh environment, a story of discovery, sharing, collaboration, selflessness and generosity. It's also a story of how people came together in a small town on the edge of America's Great Plains and built the first integrated medical practice and how that practice developed a model dedicated to providing the best care to every patient every day.

Mission & Values

Mayo Clinic has a legacy of inspiring hope and contributing to health and wellbeing by providing the best care to every patient through integrated clinical practice, education, and research.

Working Here

What if a career could change your life?  Whether you are a nursing student, starting your professional life, or already have a substantial career in Nursing, you may sometimes wonder if you are doing the work you were meant to do.  As a Mayo Clinic Nurse you will become a vital member of a dynamic health care team, where you’ll experience the exceptional environment of one of the world’s cutting edge health care institutions.

Perhaps you imagine being part of a team where your colleagues inspire you to stretch and grow beyond your boundaries. Maybe you are looking for a purpose in life that gives you an opportunity to be part of a lasting legacy. Mayo Clinic provides the highest quality patient care by placing the needs of the patient first.  You’ll discover a culture of teamwork, professionalism and mutual respect – and most importantly, a life-changing career.

Hiring Information

Mayo Clinic has a multidisciplinary, team-oriented work environment that presents opportunities that may rarely be experienced elsewhere.  Each year more than a million patients from all 50 states and nearly 150 countries come to Mayo Clinic for care.  Mayo Clinic teams cared for 1,113,000 individual patients in 2011 at campuses in Minnesota, Florida, Arizona and Mayo Clinic Health Systems, a network of clinics, hospitals, and health care facilities serving communities in Minnesota, Iowa, Wisconsin, and Georgia.  A variety of specialty opportunities exist within hospital inpatient, Perioperative and perianesthesia, and ambulatory care areas depending on location of interest.


Mayo offers a wide variety of benefits for employees. They include paid time off, tuition assistance, relocation assistance and excellent health care coverage.

Honors & Awards

In 2012, FORTUNE named Mayo Clinic to its 15th annual 100 Best Companies to Work For list. This is Mayo Clinic's ninth consecutive year on the list. The Department of Nursing at Mayo Clinic in Rochester has been a Magnet status recipient since 1997.

Mayo Clinic is an affirmative action and equal opportunity educator and employer.