No experience
Employment Type:
Full time
Job Category:
Health Care Provider
Mayo Clinic | Mankato, Minnesota
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Job Description

Department: Patient Access Emergency

A Life-Changing Career

Responsibilities: Performs as Lead Clerk when assigned. Assesses the situation when short staffed to determine if a replacement is needed using minimum staffing requirements as guide. If necessary, calls staff to cover short shift, or works a double shift if unable to fill the short shift. Assists the registration coordinator in the training of new staff. Serves as a resource for customers both within and outside of the department. Assists patients and customers with requests resulting in positive interactions with customers and efficient/effective outcomes. Acts as a liaison of the department by providing information, assistance, and guidance to others to help them perform their job responsibilities. Registers and pre-registers patients in a thorough expeditious manner. Collects at time of service appropriate patient co-payment/co-insurance. Gathers all patient data by personal interview, phone, or use of demographic recall. Secures all necessary patient signatures. Prepares identification labels, identification wristbands, and verifies patient's name and date of birth prior to applying wristband to patient. Verifies patient's insurance utilizing Insurance Eligibility websites. Performs shift-specific duties as listed in Registration Policies and Procedures Manual. Collects co-pays and pre-service deposits as necessary. Operates organization's communication systems to ensure effective internal and external communications. Answers all switchboard calls within 3 rings in a pleasant, courteous manner, and transfers calls to appropriate person or department. Pages messages using the public address system, or text messaging system. Monitors all alarms while at switchboard following documented procedures. Performs and logs all calls made to On Call staff following documented procedures. Calls in surgery staff as directed by Clinical Manager following documented procedures. Performs shift-specific duties as listed in Registration Policies and Procedures Manual. Schedules services accurately and efficiently in accordance with scheduling guidelines. Gathers complete patient and procedure information and enters data accurately into database. Ensures that all appropriate staff and providers are notified of schedule changes as needed.

Qualifications: Experience: Good verbal and written communication skills. Attention to detail. Healthcare background.

Education: High school graduate or equivalent.

Benefit Eligible: No
Exemption Status: Non-exempt
Compensation Detail: Minimum rate is $13.40 based upon union contract.
Hours/Pay Period: 32
Schedule Details: Varying shifts between 5 - 9, 330-10p, 230-11p.
Weekend Schedule: Working every other weekend and holiday overnights from 11p-7a

Recruiter: Veronica (Ronnie) Bartz

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Mankato is one of the largest cities in southern MN and has earned several livability awards. Mankato's economic growth leads Minnesota and is among the top in the nation. The city has a contiguous population area of 96,740 and 1.6 million people live within 60 miles of Mankato. Greater Mankato is centrally located in south central Minnesota, nestled in the scenic beauty of the Minnesota River Valley, with convenient access to Minneapolis-St. Paul just one hour away.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Accounting/Billing/Finance, Office/Secretarial/Clerical Support, Union
Job Posting Number: 86575BR

About Mayo Clinic

Company Description

Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, GA, and WI. Collectively, these locations care for more than 1 million people each year.

Company History

Perhaps it was fate, perhaps happenstance or maybe even luck. Whatever you decide, this is certainly a story about being at the right place at the right time -- a moment in history when scientific discovery made possible the creation of modern medicine. It's also a story of an extraordinary family -- Dr. William Worrall Mayo, a frontier doctor, and his two sons, Dr. William J. Mayo and Dr. Charles H. Mayo, and the great institution they built, Mayo Clinic. It's the story of a deadly tornado and the partnership that evolved between the Mayo family and the Sisters of Saint Francis. It's a story about unusual dedication, willingness to face a hostile and harsh environment, a story of discovery, sharing, collaboration, selflessness and generosity. It's also a story of how people came together in a small town on the edge of America's Great Plains and built the first integrated medical practice and how that practice developed a model dedicated to providing the best care to every patient every day.

Mission & Values

Mayo Clinic has a legacy of inspiring hope and contributing to health and wellbeing by providing the best care to every patient through integrated clinical practice, education, and research.

Working Here

What if a career could change your life?  Whether you are a nursing student, starting your professional life, or already have a substantial career in Nursing, you may sometimes wonder if you are doing the work you were meant to do.  As a Mayo Clinic Nurse you will become a vital member of a dynamic health care team, where you’ll experience the exceptional environment of one of the world’s cutting edge health care institutions.

Perhaps you imagine being part of a team where your colleagues inspire you to stretch and grow beyond your boundaries. Maybe you are looking for a purpose in life that gives you an opportunity to be part of a lasting legacy. Mayo Clinic provides the highest quality patient care by placing the needs of the patient first.  You’ll discover a culture of teamwork, professionalism and mutual respect – and most importantly, a life-changing career.

Hiring Information

Mayo Clinic has a multidisciplinary, team-oriented work environment that presents opportunities that may rarely be experienced elsewhere.  Each year more than a million patients from all 50 states and nearly 150 countries come to Mayo Clinic for care.  Mayo Clinic teams cared for 1,113,000 individual patients in 2011 at campuses in Minnesota, Florida, Arizona and Mayo Clinic Health Systems, a network of clinics, hospitals, and health care facilities serving communities in Minnesota, Iowa, Wisconsin, and Georgia.  A variety of specialty opportunities exist within hospital inpatient, Perioperative and perianesthesia, and ambulatory care areas depending on location of interest.


Mayo offers a wide variety of benefits for employees. They include paid time off, tuition assistance, relocation assistance and excellent health care coverage.

Honors & Awards

In 2012, FORTUNE named Mayo Clinic to its 15th annual 100 Best Companies to Work For list. This is Mayo Clinic's ninth consecutive year on the list. The Department of Nursing at Mayo Clinic in Rochester has been a Magnet status recipient since 1997.

Mayo Clinic is an affirmative action and equal opportunity educator and employer.