Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
8/13/2017
Job Category:
Nursing
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Call Center Supervisor - Credit Union Job
Mayo Clinic | Rochester, Minnesota
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Job Description

Department: Credit Union

A Life-Changing Career


Responsibilities: This position is responsible for credit union's inbound call center, including oversight of daily operations of the call center area. Performs all call center functions, as well as solving problems and helping with complex work-related matters. Identifies, develops and coordinates training needs of call center representatives in proper use of technologies, as well as product and process knowledge. Monitors workload and re-routes as necessary to ensure response standards are adhered to. Schedules staffing requirements according to workload. Guides and advises call center representatives in the efficient handling of member needs in accordance with credit union policies and procedures, as well as industry regulations. Provides input into strategic planning to enhance future delivery of services via the telephone. Evaluates and suggests policies and procedures, or changes to policies and procedures. Organizes call center data and reports quarterly on recommendations and forecasts for future call loads.

Qualifications: A Bachelors Degree in finance or related field or equivalent experience of at least four years working in a financial institution including relevant call center environment work experience is required.

Additional Qualifications: A broad knowledge of operations, loans, mortgages and member service products and services required. The call center supervisor must have a thorough knowledge of call center operations and remain abreast of latest innovations in call center capabilities and technologies. Must possess excellent time management and organizational skills, and be able to handle multiple tasks simultaneously with a high degree of accuracy. Demonstrated leadership qualities including strong human relations, organizational and communication skills. Strong computer skills required. Experience working with a wide range of people and a strong background in service excellence and credit union philosophy.

Benefit Eligible: Yes
Exemption Status: Exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended.
Hours/Pay Period: 80
Schedule Details: Generally, Monday - Friday 8:00 a.m to 5:00 p.m. but schedules could vary to between 6:45 a.m to 6:15 p.m
Weekend Schedule: One Saturday per month; 9:00 a.m. to 12:00 p.m.

Recruiter: Rachel Messmer

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Accounting/Billing/Finance, Administration/Management, Business Professional
Job Posting Number: 86733BR

About Mayo Clinic

Company Description

Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, GA, and WI. Collectively, these locations care for more than 1 million people each year.

Company History

Perhaps it was fate, perhaps happenstance or maybe even luck. Whatever you decide, this is certainly a story about being at the right place at the right time -- a moment in history when scientific discovery made possible the creation of modern medicine. It's also a story of an extraordinary family -- Dr. William Worrall Mayo, a frontier doctor, and his two sons, Dr. William J. Mayo and Dr. Charles H. Mayo, and the great institution they built, Mayo Clinic. It's the story of a deadly tornado and the partnership that evolved between the Mayo family and the Sisters of Saint Francis. It's a story about unusual dedication, willingness to face a hostile and harsh environment, a story of discovery, sharing, collaboration, selflessness and generosity. It's also a story of how people came together in a small town on the edge of America's Great Plains and built the first integrated medical practice and how that practice developed a model dedicated to providing the best care to every patient every day.

Mission & Values

Mayo Clinic has a legacy of inspiring hope and contributing to health and wellbeing by providing the best care to every patient through integrated clinical practice, education, and research.

Working Here

What if a career could change your life?  Whether you are a nursing student, starting your professional life, or already have a substantial career in Nursing, you may sometimes wonder if you are doing the work you were meant to do.  As a Mayo Clinic Nurse you will become a vital member of a dynamic health care team, where you’ll experience the exceptional environment of one of the world’s cutting edge health care institutions.

Perhaps you imagine being part of a team where your colleagues inspire you to stretch and grow beyond your boundaries. Maybe you are looking for a purpose in life that gives you an opportunity to be part of a lasting legacy. Mayo Clinic provides the highest quality patient care by placing the needs of the patient first.  You’ll discover a culture of teamwork, professionalism and mutual respect – and most importantly, a life-changing career.

Hiring Information

Mayo Clinic has a multidisciplinary, team-oriented work environment that presents opportunities that may rarely be experienced elsewhere.  Each year more than a million patients from all 50 states and nearly 150 countries come to Mayo Clinic for care.  Mayo Clinic teams cared for 1,113,000 individual patients in 2011 at campuses in Minnesota, Florida, Arizona and Mayo Clinic Health Systems, a network of clinics, hospitals, and health care facilities serving communities in Minnesota, Iowa, Wisconsin, and Georgia.  A variety of specialty opportunities exist within hospital inpatient, Perioperative and perianesthesia, and ambulatory care areas depending on location of interest.

Benefits

Mayo offers a wide variety of benefits for employees. They include paid time off, tuition assistance, relocation assistance and excellent health care coverage.

Honors & Awards

In 2012, FORTUNE named Mayo Clinic to its 15th annual 100 Best Companies to Work For list. This is Mayo Clinic's ninth consecutive year on the list. The Department of Nursing at Mayo Clinic in Rochester has been a Magnet status recipient since 1997.

Mayo Clinic is an affirmative action and equal opportunity educator and employer.