Experience:
3-5 years of experience
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Employment Type:
Part time
Posted:
8/13/2017
Job Category:
Health Care Provider
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International Services Support Specialist - Spanish or Arabic Job
Mayo Clinic | Jacksonville, Florida
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Job Description

Department: International Services

A Life-Changing Career


Responsibilities: Applies bilingual professional and medical expertise by exercising initiative and proficient organizational skills to perform a variety of duties in support of the International Services Office and the institution. Understands and is respectful of the significant cultural differences among our international patients. Serves as a bridge between their world and ours - explaining how the Mayo Clinic system works and providing guidance on how their visit can be of most value to them. Interacts with patients and/or referring physicians to schedule appropriate appointments or provide other information/services as needed. Performs duties independently and is able to recognize, interpret and evaluate medical conditions and their level of urgency. Maintains regular contact with medical specialty areas (physicians, secretaries, and administrators) as needed as part of the patient care team to ensure quality scheduling services. Exhibits confidentiality, flexibility, and accountability. Prioritizes heavy work volume in a fast-paced environment. Uses good judgment in handling difficult or critical situations.

Qualifications: Some college preferred. Minimum of 2 years medical secretary experience or formal training through vocational school or college. Ability to type a minimum of 55 wpm. Must demonstrate well-developed leadership and customer service skills. Must demonstrate superior written and verbal communication skills. Must possess strong multi-tasking and conflict management skills and the ability to solve problems independently. Proficient use of the Spanish or Arabic language (oral and written).

Additional Qualifications: Masters Computer Systems and Office Equipment Usage: 1. Maneuvers accurately throughout Millenium applications while adhering to complex scheduling guidelines. 2. Navigates successfully throughout PowerChart applications (Summary, Demographics, Health Status, Document, and Flow Sheet). 3. Places appointment orders in electronic MSR per physician direction. 4. Utilizes Microsoft Exchange for personal scheduling and e-mail messaging. 5. Uses Office 2000 (Word, Excel) accurately for all processing duties. 6. Operates copying, faxing, and printing equipment. 7. Performs as departmental superuser/lead for scheduling. 8. Utilizes Excel, Access, Adobe Acrobat.

Practices and Promotes Teamwork: 1. Exhibits an understanding of the roles and responsibilities of team members. 2. Promotes harmony and maintains a positive, helpful attitude when working with individuals within and outside the work unit. 3. Does not gossip about co-workers or others. 4. Effectively manages anger, emotion and frustration. 5. Is self-motivated and works well with minimal direction. Asks for guidance when necessary and responds to guidance constructively.

Performs Dependably: 1. Produces consistently high quality work. 2. Can be counted on to complete assignments on time. 3. Adjusts to change in a positive and supportive manner. 4. Uses resources appropriately, contributing to the department's efficiency. 5. Complies with Mayo Clinic's attendance standards.

Proficiency in anatomy, physiology and medical terminology desired. Understands international protocol and diplomacy. Must be comfortable with technical office equipment (i.e. computers, printers, fax machines, copiers and phone systems).

Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $17.79per hour.
Hours/Pay Period: 40
Schedule Details: Monday - Friday, part time 8-5

Recruiter: Mary Ricci

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Office/Secretarial/Clerical Support, Support Services
Job Posting Number: 84889BR

About Mayo Clinic

Company Description

Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, GA, and WI. Collectively, these locations care for more than 1 million people each year.

Company History

Perhaps it was fate, perhaps happenstance or maybe even luck. Whatever you decide, this is certainly a story about being at the right place at the right time -- a moment in history when scientific discovery made possible the creation of modern medicine. It's also a story of an extraordinary family -- Dr. William Worrall Mayo, a frontier doctor, and his two sons, Dr. William J. Mayo and Dr. Charles H. Mayo, and the great institution they built, Mayo Clinic. It's the story of a deadly tornado and the partnership that evolved between the Mayo family and the Sisters of Saint Francis. It's a story about unusual dedication, willingness to face a hostile and harsh environment, a story of discovery, sharing, collaboration, selflessness and generosity. It's also a story of how people came together in a small town on the edge of America's Great Plains and built the first integrated medical practice and how that practice developed a model dedicated to providing the best care to every patient every day.

Mission & Values

Mayo Clinic has a legacy of inspiring hope and contributing to health and wellbeing by providing the best care to every patient through integrated clinical practice, education, and research.

Working Here

What if a career could change your life?  Whether you are a nursing student, starting your professional life, or already have a substantial career in Nursing, you may sometimes wonder if you are doing the work you were meant to do.  As a Mayo Clinic Nurse you will become a vital member of a dynamic health care team, where you’ll experience the exceptional environment of one of the world’s cutting edge health care institutions.

Perhaps you imagine being part of a team where your colleagues inspire you to stretch and grow beyond your boundaries. Maybe you are looking for a purpose in life that gives you an opportunity to be part of a lasting legacy. Mayo Clinic provides the highest quality patient care by placing the needs of the patient first.  You’ll discover a culture of teamwork, professionalism and mutual respect – and most importantly, a life-changing career.

Hiring Information

Mayo Clinic has a multidisciplinary, team-oriented work environment that presents opportunities that may rarely be experienced elsewhere.  Each year more than a million patients from all 50 states and nearly 150 countries come to Mayo Clinic for care.  Mayo Clinic teams cared for 1,113,000 individual patients in 2011 at campuses in Minnesota, Florida, Arizona and Mayo Clinic Health Systems, a network of clinics, hospitals, and health care facilities serving communities in Minnesota, Iowa, Wisconsin, and Georgia.  A variety of specialty opportunities exist within hospital inpatient, Perioperative and perianesthesia, and ambulatory care areas depending on location of interest.

Benefits

Mayo offers a wide variety of benefits for employees. They include paid time off, tuition assistance, relocation assistance and excellent health care coverage.

Honors & Awards

In 2012, FORTUNE named Mayo Clinic to its 15th annual 100 Best Companies to Work For list. This is Mayo Clinic's ninth consecutive year on the list. The Department of Nursing at Mayo Clinic in Rochester has been a Magnet status recipient since 1997.

Mayo Clinic is an affirmative action and equal opportunity educator and employer.