Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
8/13/2017
Job Category:
Nursing
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Patient Service Specialist - Limited Tenure Job
Mayo Clinic | Jacksonville, Florida
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Job Description

Department: Desk Operations

A Life-Changing Career

Position Summary: As a Limited Tenure employee, you would be hired for a 12 month period with the opportunity for promotion into a permanent position as a Patient Appointment Specialist after 90 days of successful employment.

We have several openings for a Patient Service Specialist with a set start date of Monday, August 28th.

Responsibilities: This position requires direct patient contact; continuous face to face interaction with physicians, nursing and other clinical support staff; requires critical thinking skills with attention to detail. Ability to take vitals, enter information into the Electronic Medical Record (EMR) and assist in the basic triage of the patient. Requires the ability to prioritize daily tasks simultaneously within a fast paced, ever changing work environment; must be adaptable and flexible within a strong team structure. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout Mayo Clinic; with attention to standards of safety and security. Requires strong problem solving skills with the ability to make decisions promptly and utilize appropriate resources in multiple areas to research/resolve issues related to the episode of care.

Other job-related duties as assigned by leadership including training of new employees.

Position requires standing and walking up to 8 hours per day.

Qualifications: High school diploma/GED required. Must have at least 1 year of medical experience or 2-3 years of customer service. Use of the computer must be demonstrated in previous positions and/or educational endeavors. Medical Terminology must be taken within 1 year of employment.

Additional Qualifications: Position requires strong computer skills and the ability to maneuver through multiple applications. Problem solving, continuous improvement and team building skills required. Superior verbal and written communication skills are necessary. Must have ability to work independently or in a team-oriented atmosphere. Successfully demonstrate the ability to work effectively in a fast-paced challenging work environment. Must be willing to be flexible and adjust work schedule in response to department or clinical needs.

Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.67 per hour.
Hours/Pay Period: 80
Schedule Details: Applicants must have the ability to work 6:00am-6:00pm Monday-Friday and occasional Saturdays.

In this role you will be scheduled 8hour shifts with a rotating schedule. An example may be:
  • Week 1: 6:30am-3:30pm
  • Week 2: 7:00am-4:00pm
  • Week 3: 8:00am-5:00pm
  • Week 4: 9:00am-6:00pm
Overtime may be required based on patient volumes (approximately 6 hours/week of overtime, if needed).

This position will begin employment on Monday, August 28th. The first 90 days of employment are critical for training; full availability is required. If this does not work with your schedule, continue to look for additional openings in the fall.



Recruiter: Tara Gosse

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Office/Secretarial/Clerical Support, Other Patient Care
Job Posting Number: 83741BR

About Mayo Clinic

Company Description

Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, GA, and WI. Collectively, these locations care for more than 1 million people each year.

Company History

Perhaps it was fate, perhaps happenstance or maybe even luck. Whatever you decide, this is certainly a story about being at the right place at the right time -- a moment in history when scientific discovery made possible the creation of modern medicine. It's also a story of an extraordinary family -- Dr. William Worrall Mayo, a frontier doctor, and his two sons, Dr. William J. Mayo and Dr. Charles H. Mayo, and the great institution they built, Mayo Clinic. It's the story of a deadly tornado and the partnership that evolved between the Mayo family and the Sisters of Saint Francis. It's a story about unusual dedication, willingness to face a hostile and harsh environment, a story of discovery, sharing, collaboration, selflessness and generosity. It's also a story of how people came together in a small town on the edge of America's Great Plains and built the first integrated medical practice and how that practice developed a model dedicated to providing the best care to every patient every day.

Mission & Values

Mayo Clinic has a legacy of inspiring hope and contributing to health and wellbeing by providing the best care to every patient through integrated clinical practice, education, and research.

Working Here

What if a career could change your life?  Whether you are a nursing student, starting your professional life, or already have a substantial career in Nursing, you may sometimes wonder if you are doing the work you were meant to do.  As a Mayo Clinic Nurse you will become a vital member of a dynamic health care team, where you’ll experience the exceptional environment of one of the world’s cutting edge health care institutions.

Perhaps you imagine being part of a team where your colleagues inspire you to stretch and grow beyond your boundaries. Maybe you are looking for a purpose in life that gives you an opportunity to be part of a lasting legacy. Mayo Clinic provides the highest quality patient care by placing the needs of the patient first.  You’ll discover a culture of teamwork, professionalism and mutual respect – and most importantly, a life-changing career.

Hiring Information

Mayo Clinic has a multidisciplinary, team-oriented work environment that presents opportunities that may rarely be experienced elsewhere.  Each year more than a million patients from all 50 states and nearly 150 countries come to Mayo Clinic for care.  Mayo Clinic teams cared for 1,113,000 individual patients in 2011 at campuses in Minnesota, Florida, Arizona and Mayo Clinic Health Systems, a network of clinics, hospitals, and health care facilities serving communities in Minnesota, Iowa, Wisconsin, and Georgia.  A variety of specialty opportunities exist within hospital inpatient, Perioperative and perianesthesia, and ambulatory care areas depending on location of interest.

Benefits

Mayo offers a wide variety of benefits for employees. They include paid time off, tuition assistance, relocation assistance and excellent health care coverage.

Honors & Awards

In 2012, FORTUNE named Mayo Clinic to its 15th annual 100 Best Companies to Work For list. This is Mayo Clinic's ninth consecutive year on the list. The Department of Nursing at Mayo Clinic in Rochester has been a Magnet status recipient since 1997.

Mayo Clinic is an affirmative action and equal opportunity educator and employer.