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Service Designer III Job
Mayo Clinic | Scottsdale, Arizona
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Job Description

Department: Center for Innovation

A Life-Changing Career

Responsibilities: As a member of the Center for Innovation, the Service Designer consults internally with the departments, divisions and committees across the clinic looking to innovate the delivery of Mayo's health care services. The Service Designer uses the human-centered and participatory methods of Design to identify unmet patient, provider and institutional needs and creates new service concepts or business strategies to better meet those needs. These methods include: conducting observational research, interviews and workshops; undertaking internal and external research activities; generating conceptual frameworks and formulating insights related to the synthesis of the research data; communicating findings and concepts to project sponsors in a clear and compelling visual manner. Most projects will be cross-functional in nature, involving split or shared responsibility and problem solving with disciplines and personnel from other areas. The designer is an integral team member who works both independently and collaboratively through each phase of the project with other designers and project participants. Projects assigned to a Service Designer are typically significant and broad in scope, covering major business enhancements. The typical project duration is 12 to 24 months and entails project teams of approximately 10 to 50 members that may be across campus locations. The Service Designer has joint responsibility for the planning and execution of major complex business critical projects. Ensures project goals are well-defined and aligned with business objectives Ensures project goals are achieved and identifies tasks required to meet project goals. May direct other project team members, including project managers, lab coordinators and other design researchers (including interns & co-ops) assigned to the project. Regularly provides accurate and up-to-date project status information to project stakeholders. In addition to direct project responsibilities, the Service Designer is required to support the development, establishment and maturation of the design research methodology & infrastructure within their assigned work area; developing templates, promoting best practices, developing and/or procuring tools, and educating and mentoring team members and other project managers. CFIjobs

Qualifications: Master's degree in interaction, communication or industrial design, environmental design, service design or a related field and 8 years of experience managing design projects & teams OR Bachelor's degree in interaction, communication or industrial design, environmental design, service design or a related and 10 years experience. Demonstrated knowledge of design research tools and methods. Must develop and maintain an understanding of major operating systems and overall policies, procedures and objectives of the institution. Excellent interpersonal skills to include presentation, negotiation, persuasion, team facilitation and written communications skills are required. Candidates must have a personal plan for professional development to maintain and update his/her skills, methods and tools. This plan should be aligned with the needs of the individual, the division and the strategic plan for Mayo Clinic. Designer must have ability to independently manage a varied workload of projects with multiple priorities. Must be able to prioritize work that is assigned by the Section Head or requested by a customer through brief outline of the nature of the problem and the overall urgency. Must be capable of consulting, designing/conducting studies, and developing/implementing solutions (problems involve analytical and creative elements) for issues with significant financial and operational impact to the organization. The incumbents recommendations may strongly impact clinical and administrative operations and may result in the institution incurring significant expense for the purchase of new equipment/software, hiring of additional personnel, or remodeling/designing facilities. As the work is complicated by an environment of multiple projects having high priority and resistance to change; strong time management skills and sound judgment are required.

Additional Qualifications: Experience developing research briefs, and writing research protocols. Experience scoping, planning & conducting research. Experience collecting research data. Experience determining research metrics. Experience recruiting research subjects. Creative problem solving skills A curious mind and an enthusiastic work ethic Experience in design planning and design research methods A passion for enriching the design process with meaningful research Comfort with ambiguity and complex problems Ability to work effectively with a wide variety of professionals/disciplines Demonstrated project management ability with an ability to lead complex projects effectively Ability to make rough interactive prototypes Proficient in In Design, Photoshop, Illustrator, Flash and/or Dreamweaver Ability to articulate the meaning of your work to colleagues and clients through formal and informal presentations Serves as a mentor for new employees, interns, and trainees In-depth understanding of core institutional processes, clinical practices, and support areas Works similar to an independent consultant with own set of clients.

Sponsorship for U.S. work authorization/visa will not be offered for this position.

License or Certification: Design Research certification does not exist. Industry experience is considered the most accurate indicator of expertise.

Benefit Eligible: Yes
Exemption Status: Exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $3519.20, based on a full-time position.
Hours/Pay Period: 80
Schedule Details: M-F, day shift

Recruiter: Jessica Gartner

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Business Professional
Job Posting Number: 81846BR

About Mayo Clinic

Company Description

Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, GA, and WI. Collectively, these locations care for more than 1 million people each year.

Company History

Perhaps it was fate, perhaps happenstance or maybe even luck. Whatever you decide, this is certainly a story about being at the right place at the right time -- a moment in history when scientific discovery made possible the creation of modern medicine. It's also a story of an extraordinary family -- Dr. William Worrall Mayo, a frontier doctor, and his two sons, Dr. William J. Mayo and Dr. Charles H. Mayo, and the great institution they built, Mayo Clinic. It's the story of a deadly tornado and the partnership that evolved between the Mayo family and the Sisters of Saint Francis. It's a story about unusual dedication, willingness to face a hostile and harsh environment, a story of discovery, sharing, collaboration, selflessness and generosity. It's also a story of how people came together in a small town on the edge of America's Great Plains and built the first integrated medical practice and how that practice developed a model dedicated to providing the best care to every patient every day.

Mission & Values

Mayo Clinic has a legacy of inspiring hope and contributing to health and wellbeing by providing the best care to every patient through integrated clinical practice, education, and research.

Working Here

What if a career could change your life?  Whether you are a nursing student, starting your professional life, or already have a substantial career in Nursing, you may sometimes wonder if you are doing the work you were meant to do.  As a Mayo Clinic Nurse you will become a vital member of a dynamic health care team, where you’ll experience the exceptional environment of one of the world’s cutting edge health care institutions.

Perhaps you imagine being part of a team where your colleagues inspire you to stretch and grow beyond your boundaries. Maybe you are looking for a purpose in life that gives you an opportunity to be part of a lasting legacy. Mayo Clinic provides the highest quality patient care by placing the needs of the patient first.  You’ll discover a culture of teamwork, professionalism and mutual respect – and most importantly, a life-changing career.

Hiring Information

Mayo Clinic has a multidisciplinary, team-oriented work environment that presents opportunities that may rarely be experienced elsewhere.  Each year more than a million patients from all 50 states and nearly 150 countries come to Mayo Clinic for care.  Mayo Clinic teams cared for 1,113,000 individual patients in 2011 at campuses in Minnesota, Florida, Arizona and Mayo Clinic Health Systems, a network of clinics, hospitals, and health care facilities serving communities in Minnesota, Iowa, Wisconsin, and Georgia.  A variety of specialty opportunities exist within hospital inpatient, Perioperative and perianesthesia, and ambulatory care areas depending on location of interest.


Mayo offers a wide variety of benefits for employees. They include paid time off, tuition assistance, relocation assistance and excellent health care coverage.

Honors & Awards

In 2012, FORTUNE named Mayo Clinic to its 15th annual 100 Best Companies to Work For list. This is Mayo Clinic's ninth consecutive year on the list. The Department of Nursing at Mayo Clinic in Rochester has been a Magnet status recipient since 1997.

Mayo Clinic is an affirmative action and equal opportunity educator and employer.