3-5 years of experience
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Employment Type:
Full time
Job Category:
Patient Appointment Specialist I Job
Mayo Clinic | Jacksonville, Florida
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Job Description

Department: Desk Operations

A Life-Changing Career

Responsibilities: This position will require direct patient, physician, nursing and other supporting staff face to face interactions. There will be high volume requests via computer orders, phone, email and fax from all levels of the Mayo Clinic staff. This position requires critical thinking skills with attention to detail. Ability to take vitals, enter information into the Electronic Medical Record (EMR) and assist in the basic triage of the patient Having the ability to handle/prioritize tasks simultaneously is required. Due to a fast paced work environment you will be required to handle change on a daily basis. Activities include the ability to help identify possible trends in the processing of orders to increase scheduling efficiencies. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout Mayo Clinic; with attention to standards of safety and security. Maintains regular contact with medical specialty areas (Physicians, Nurses, Secretaries and Administrators) as part of the patient care team to ensure quality scheduling as it relates to long term solutions. Requires strong problem solving skills with the ability to make decisions promptly and utilize appropriate resources in multiple areas to research/resolve issues related to the episode of care. Time management and the ability to meet deadlines are a requirement of this position. Other job related duties as assigned by leadership.

Qualifications: High school diploma/GED required. One year of medical experience or 2-3 years of customer service required. Applicants without prior documented medical terminology must complete a class within 1 year of hire date. Experience with computers must be demonstrated in previous positions/college.

Additional Qualifications: Position requires strong computer skills, communication skills problem solving, continuous improvement and teaming skills. Superior verbal and written communication skills are necessary. The ability to work in a team oriented atmosphere. Successfully demonstrate the ability to work effectively in a fast paced challenging work environment. Must be willing to modify individual work schedules/responsibilities in response to department or clinical needs. Ability to handle/prioritize tasks simultaneously. The ability to work directly with patients who exhibit different population specific needs.

Benefit Eligible: Yes
Exemption Status: Non-exempt
Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.02 per hour.
Hours/Pay Period: 80
Schedule Details: Applicants must have the ability to work 6:00am-6:00pm Monday-Friday and occasional Saturdays.

In this role you will be scheduled 8hour shifts with a rotating schedule. An example may be:
  • Week 1: 6:30am-3:30pm
  • Week 2: 7:00am-4:00pm
  • Week 3: 8:00am-5:00pm
  • Week 4: 9:00am-6:00pm
Overtime may be required based on patient volumes (approximately 6 hours/week of overtime, if needed).

Recruiter: Tara Gosse

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 "Best Companies to Work For".

Site Description: Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Number: 86034BR

About Mayo Clinic

Company Description

Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, GA, and WI. Collectively, these locations care for more than 1 million people each year.

Company History

Perhaps it was fate, perhaps happenstance or maybe even luck. Whatever you decide, this is certainly a story about being at the right place at the right time -- a moment in history when scientific discovery made possible the creation of modern medicine. It's also a story of an extraordinary family -- Dr. William Worrall Mayo, a frontier doctor, and his two sons, Dr. William J. Mayo and Dr. Charles H. Mayo, and the great institution they built, Mayo Clinic. It's the story of a deadly tornado and the partnership that evolved between the Mayo family and the Sisters of Saint Francis. It's a story about unusual dedication, willingness to face a hostile and harsh environment, a story of discovery, sharing, collaboration, selflessness and generosity. It's also a story of how people came together in a small town on the edge of America's Great Plains and built the first integrated medical practice and how that practice developed a model dedicated to providing the best care to every patient every day.

Mission & Values

Mayo Clinic has a legacy of inspiring hope and contributing to health and wellbeing by providing the best care to every patient through integrated clinical practice, education, and research.

Working Here

What if a career could change your life?  Whether you are a nursing student, starting your professional life, or already have a substantial career in Nursing, you may sometimes wonder if you are doing the work you were meant to do.  As a Mayo Clinic Nurse you will become a vital member of a dynamic health care team, where you’ll experience the exceptional environment of one of the world’s cutting edge health care institutions.

Perhaps you imagine being part of a team where your colleagues inspire you to stretch and grow beyond your boundaries. Maybe you are looking for a purpose in life that gives you an opportunity to be part of a lasting legacy. Mayo Clinic provides the highest quality patient care by placing the needs of the patient first.  You’ll discover a culture of teamwork, professionalism and mutual respect – and most importantly, a life-changing career.

Hiring Information

Mayo Clinic has a multidisciplinary, team-oriented work environment that presents opportunities that may rarely be experienced elsewhere.  Each year more than a million patients from all 50 states and nearly 150 countries come to Mayo Clinic for care.  Mayo Clinic teams cared for 1,113,000 individual patients in 2011 at campuses in Minnesota, Florida, Arizona and Mayo Clinic Health Systems, a network of clinics, hospitals, and health care facilities serving communities in Minnesota, Iowa, Wisconsin, and Georgia.  A variety of specialty opportunities exist within hospital inpatient, Perioperative and perianesthesia, and ambulatory care areas depending on location of interest.


Mayo offers a wide variety of benefits for employees. They include paid time off, tuition assistance, relocation assistance and excellent health care coverage.

Honors & Awards

In 2012, FORTUNE named Mayo Clinic to its 15th annual 100 Best Companies to Work For list. This is Mayo Clinic's ninth consecutive year on the list. The Department of Nursing at Mayo Clinic in Rochester has been a Magnet status recipient since 1997.

Mayo Clinic is an affirmative action and equal opportunity educator and employer.