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Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
10/21/2015
Job Category:
Engineering
Industry:
Software
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Application Engineer (Post-Sales) - Application Deployment
MathWorks | Natick, Massachusetts
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Job Description

The primary responsibility of this position is to manage post-sales advanced technical support activities towards customers who are using MathWorks’ tools for application development and deployment. Application deployment is a growing use of the MathWorks products across the world in many industries, such as Biomedical and Finance, and applications, such as statistics and image processing. The MathWorks realizes that efficient enterprise integration within unique company structures is necessary for the most successful and greatest leveraging of our tools.

This position will be co-located alongside Development staff working closely with existing MathWorks customers to help deploy their enterprise-wide desktop applications. The person will also work in a team environment with Sales, Consulting, and Training organizations when it is best suited for the customer.

This position will lead advanced support activities for the software integration task relating to application deployment. This requires in depth knowledge of the multitude of Desktop/OS integration methods and willingness to learn the current enterprise practices.

The products you’d be most involved with can be found at the following link:

http://www.mathworks.com/desktop-web-deployment/

Responsibilities

  • Provide advanced technical post-sales support and guidance on issues that are:
    - Escalated from the technical support group
    - Related to the MathWorks major accounts
    - Related to a strategic Account, Application, or Industry
    - Requiring customer application knowledge and integration challenges the customer is facing, not only expertise on MathWorks product use
  • Communicate and work together with MathWorks Development staff when inherent tool design knowledge is needed. This position will be able to facilitate source code modifications and troubleshoot issues involving core design aspects of the MathWorks tools.
  • Provide the highest customer support level complimenting the existing and standard technical support. Will work very closely with, mentor, and sometimes train existing support specialists within the Engineering Development Group.
  • Provide direct customer feedback to MathWorks development for future enhancements to the MATLAB Compiler, Builders, and future product possibilities.

Minimum Qualifications

  • A bachelor's degree and 3 years of professional work experience (or a master's degree) is required.

Additional Qualifications

Knowledge of at least 2 of the following: C/C++, C#, VB.NET, JAVA,Web Deployment, JavaScript, MATLAB or Python

Knowledge of development tool chain for at least two of Windows, Linux or Mac OSX

Demonstrated ability to perform software application development tasks, computational analysis, and algorithmic design

Excellent troubleshooting, problem-solving, and multi-tasking skills

Excellent verbal and written communication skills

Candidates must be interested in working with customers to understand their real engineering challenges and to help them understand how to apply our products to their problems

Knowledge of web-based applications

Knowledge of database environments including database management and protocols

Knowledge and experience of the MathWorks offerings towards application deployment

Knowledge of multiple language interoperability

Knowledge of parallel computing or multi-threading

About MathWorks

At MathWorks, we express who we are as an organization through our guiding principle, our mission, and our core values. Developed over time, each represents a philosophy or goal that is intrinsically important to the organization.

Our guiding principle is "Do the Right Thing." This means doing what is best for our staff members, customers, business partners, and communities for the long term, and believing that "right" answers exist. It also means measuring our success, not merely in financial terms, but by how consistently we act according to this principle. Our mission and core values express what "doing the right thing" means in our day-to-day work.

Our mission articulates our goals as a company and how we go about achieving them. Our core values set out the principles that define who we are and how we work together. We invite you to explore these two different ways of understanding MathWorks.

This company profile was created by AfterCollege and is about MathWorks. This page is not endorsed by or affiliated with MathWorks. For questions regarding company profiles, please email: care@aftercollege.com.