Are you passionate about process improvement? Do you get energized by creating, implementing and supporting sales oriented quality programs that drive improvements to business results?
As the “Ambassador of Quality” for a worldwide Sales Support group you will work with talented and inspired people from around the world! In this role, you will execute and monitor current global quality programs while also enhancing and creating new ones. You will work closely with local and international managers and individuals on new sales quality initiatives, annual meeting events, and cross team initiatives.
This role allows you to leverage your knowledge of technology, application and tools, and strong sales experiences to influence sales quality of this motivated team!
Key driver to execute, enhance, and monitor the quality processes for worldwide Sales Support organization.
Work with internal teams to leverage existing tools and collaborate on best practices.
Execute and enhance established quality process and logistics, listen and/or evaluate call notes, scoring, documenting findings on a daily basis. Through observations and quality coaching, consult with manager on individual specialist performance accomplishments, as well as recommendations to address any challenges.
Key contact for Sales Support related process improvements and suggestions for operational efficiencies.
Active role in applicable Business Process Improvement projects.
Maintain/continually improve competency model.
Works with Marketing to provide information for enhanced marketing feedback and research.
Actively involved with sales and quality coaching industry trends.
- A bachelor's degree and 7 years of professional work experience (or a master's degree and 5 years of professional work experience, or a PhD degree) is required.
Experience developing and/or implementing a quality sales program, implementing continuous process improvement process.
Sales (Inside Sales, Telesales, or Field Sales) experience.
Exposure to solution selling concepts and techniques.
Experience applying process improvement tools and methodologies to drive business results (Lean and Six Sigma experience).
CRM knowledge/system savvy.
High tech experience, ideally software industry.
Strong communication skills; working with all levels (management, staff); ability to coach/mentor others.
Ability to work across multiple time zones.
Travel internationally, as needed.
At MathWorks, we express who we are as an organization through our guiding principle, our mission, and our core values. Developed over time, each represents a philosophy or goal that is intrinsically important to the organization.
Our guiding principle is "Do the Right Thing." This means doing what is best for our staff members, customers, business partners, and communities for the long term, and believing that "right" answers exist. It also means measuring our success, not merely in financial terms, but by how consistently we act according to this principle. Our mission and core values express what "doing the right thing" means in our day-to-day work.
Our mission articulates our goals as a company and how we go about achieving them. Our core values set out the principles that define who we are and how we work together. We invite you to explore these two different ways of understanding MathWorks.