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IT Department Intern
MasterControl Inc | Slc, Utah
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Job Description

About MasterControl:

MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit www.mastercontrol.com.


The IT intern provides support to the IT department. This will include interaction with IT team members and internal end users to assist in resolving technical issues associated with both hardware, Audio/Video and software-related problems. The IT intern will work in a fast-paced and dynamic team environment, interfacing regularly with all divisions of the Company.


* The IT intern assists with the following;
* Resolving reported problems including voice, data, account administration, email, desktop and server hardware/software, including application issues.
* Administering and maintaining organizations systems, including email (Office 365).
* Resolving end-user issues/problems received via email, telephone, or escalations, and provide support on desktop and server systems.
* Maintaining, troubleshooting and repairing computer systems, hardware and computer peripherals as needed.
* Providing support to all corporate desktops, laptops, PDA's, peripherals and printers.
* Moving equipment and tidying areas where IT equipment is located as required

* Self-driven, motivated individual who can work with minimal supervision.
* Ability to shift between projects/tasks to keep up with workload.
* Other duties as assigned by the Helpdesk Team Lead or Senior Members of the IT Team.


* Must work well with people and maintain a good attitude when dealing with all types of customers
* Understanding of Windows client operating systems and applications, including Windows 10 and Microsoft Office 365 suite.
* Highly self-motivated and directed with a keen attention to detail.
* Applicants studying toward an undergraduate degree in computer science preferred


* Ability to operate a computer and work at a desk for extended periods of time
* Lifting and transporting of moderately heavy objects, such as computers and peripherals will at times be required.
* Occasional weekend work and or overtime will be required.

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

* Competitive compensation with annual merit increase reviews
* Great Flexibility
* Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.

About MasterControl Inc

MasterControl Inc. has been involved in the life sciences for over a decade. With this valuable experience as a guide, MasterControl has designed GxP process and content management software solutions to address the challenges of audit control information system regulatory compliance and more. The MasterControlĂ” suite is easy to use, easy to deploy, easy to validate, and easy to maintain.

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