Experience:
No experience
Employment Type:
Full time
Posted:
11/14/2019
Job Category:
Other
Manager [CUSTOMIZATION REQUIRED]
(This job is no longer available)
Massage Envy Spas | Rochester, NY
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Job Description

Overview

Essential Duties: Oversee and manage the daily operations of the clinic. Assists leadership in setting and achieving all membership and retail sales goals and profitability. Manage wellness consultants, massage therapists and esthetician staff. Train, monitor and coach performance of sales associates. Responsible for establishing and monitoring staff and therapist work schedules. Responsible for interviewing, hiring, training, evaluating performance, scheduling work, conducting staff meetings, resolving concerns or disputes, disciplining and terminating and related recordkeeping. Assists in providing excellent service to members/guests. Maintain professional, clean and safe clinic environment for employees and members/guests. Responsible for generating sales reports. Ensures employee work time is properly recorded and payroll is processed in a timely manner. Makes bank deposits. Maintains inventory and orders supplies. Coordinate with owners and implement marketing efforts. Participate with Regional Developer on OSR evaluation as required. Review CBR with Franchise Owner monthly. Reviews Snapshot Summary monthly and assesses progress. Other duties as assigned.

Qualifications: The requirements listed below are representative of the knowledge, skills, and/or ability required for this job.

Education, Skills and Training:

College education preferred. Management, marketing and sales experience in service/retail industry. Ability to identify and problem solve, set expectations and goals and delegate. Ability to effectively interact with and communicate expectations to staff. Able to communicate up-line information to Franchise Owners and Regional Developers. Proficiency in generating membership and retail sales goals and interpreting trends in sales reports. Excellent trainer and motivator. Satisfactory results of background and reference check is a condition of employment in this position. Must adhere to all applicable local and state licensing laws and regulations related to the operation of the business, including the massage therapy and esthetician services. Knowledge of and compliance with all labor and employment laws applicable to clinic employees. General knowledge of modalities offered by Massage Envy and understands and believes in the healing benefits of massage therapy and bodywork.

Physical Demands:

Must be able to interact and communicate effectively with guests, members, staff, regional developers, franchise owners and vendors. Must be able to use office equipment including telephones, computers, fax and copier machines. Reasonable accommodations are available to individuals with disabilities, upon request, as required by law. Regular and reliable attendance, and ability to work flexible days and hours.

Communications and Personal Interactions. Must be customer service oriented. Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, regional developers and franchise owners. Follows management's policies, procedures and direction. Accepts constructive criticism in a positive manner and uses it as a learning tool.

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions and or meet the physical demands of the position.

As a team, we're committed to delivering on the Massage Envy brand promise-we help you take care of you-every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

* Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
* Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
* Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
* Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
* Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
* Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:

* Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred).
* Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
* Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
* Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
* Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

What We'll Accomplish Together

As a team, we're committed to delivering on the Massage Envy brand promise-we help you take care of you-every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

* Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
* Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
* Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
* Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
* Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
* Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:

* Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred).
* Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
* Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
* Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
* Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

* Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.