Experience:
No experience
Employment Type:
Part time
Posted:
9/16/2019
Job Category:
Sales
Sales Associate/Wellness Consultant (Part-Time...
(This job is no longer available)
Massage Envy Spas | Hanover, MD
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Job Description

Overview

Sales Associate/Wellness Consultant (Part-Time, Seasonal)

Do you have and engaging personality and the ability to teach customers about the benefits of self-care? Have you contributed to the growth of a business through results-based sales experience? If the answer is "yes," we want you on our team at Massage Envy Columbia, Ellicott City and Arundel Mills. Massage Envy is the leader in accessible massage and skin care.

As a Sales Associate/Wellness Consultant at our franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

* Promote the value of Total Body Care by educating clients on new and expanded services and products.
* Promote membership in the Massage Envy Wellness program.
* Promote the use and sale of massage therapy enhancement services and products.
* Assist clinic management team with preparing for periodic corporate operational reviews.
* Provide outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
* Protect the workplace culture by recognizing and supporting team goals and building positive relationships with team members.
* Uphold the Massage Envy core values of Optimism, Gratitude, Excellence, Consistency and Empathy.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

* Benefits that help you take care of you including Health Insurance, Dental and Vision Insurance (Full Time), Retail Discount, 401K.
* A healthy compensation plan that rewards your hard work with
* A healthy compensation plan with competitive rates that rewards your hard work with adjustment for experience/education and bonuses for rebooking, enhancements, night/weekend shifts and more.
* A dynamic, energizing environment where you're consistently challenged, never bored.
* Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

* Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
* Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
* Driving member retention through outreach via phone and email to current members.
* Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
* Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

* Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
* People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).
* Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
* Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
* Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
* Great teammates who can work well with other in a fun and fast-paced environment.
* Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

* Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.