5+ years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Customer Success Manager
(This job is no longer available)
Grad Date

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Job Description

REQUIRED: a bachelor's degree (M.S. or MBA preferred) in a related field, a minimum of seven years of relevant experience, and exceptional interpersonal and communication skills. Must possess the proven ability to initiate and develop strong professional relationships with senior business leaders; deliver services and support to large businesses and/or governments; manage expansions and renewals for B2B SaaS products; and work independently in an unstructured, startup environment. Job #17211-P

This is a one-year temporary appointment renewable on an annual basis.


CUSTOMER SUCCESS MANAGER, Open Learning, to be responsible for all post-sale customer activities for the MIT Horizon Initiative. Will establish trusted advisor relationships with a wide variety of executives and learning professionals at large companies and government organizations; deliver a variety of services including user and organization onboarding, ongoing engagement support, usage and product reviews, and custom content curation; serve as the primary point of contact for customers; be responsible for all commercial expansions and renewals with MIT Horizon customers; act as an advocate for customer needs within internal MIT Horizon team discussions; develop all customer success processes, set up necessary tools and establish successful workflows, including generating standards and metrics for service excellence, selecting and implementing workflow processes and tools, continuously improving effectiveness, and benchmarking our performance against appropriate comparisons; and participate as an active member of the MIT Horizon core team including close involvement in all cross-initiative decisions, budgeting, and planning tasks.

About Massachusetts Institute of Technology

The College Board is a mission-driven not-for-profit organization that connects students to college success and opportunity.

Founded in 1900, the College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world’s leading educational institutions and is dedicated to promoting excellence and equity in education.

Each year, the College Board helps more than seven million students prepare for a successful transition to college through programs and services in college readiness and college success — including the SAT and the Advanced Placement Program. The organization also serves the education community through research and advocacy on behalf of students, educators and schools.

The College Board is committed to diversity in the workplace and is an Equal Opportunity Employer. The College Board participates in E-Verify, a service of DHS and SSA, where required.  Please understand that only qualified applicants will be contacted.