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Experience:
No experience
Employment Type:
Full time
Posted:
1/8/2016
Job Category:
Customer Service
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Customer Logistics Representative
Mars | Hackettstown, New Jersey
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Job Description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

Mars has net sales of more than $33 billion, operates six business segments including Petcare, Chocolate, Wrigley, Food, Drinks, Symbioscience, and more than 75,000 Associates worldwide that are putting its Principles into action to make a difference for people and the planet through its performance.

Mars brands include: Petcare - PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate - M&M'S®, SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley - DOUBLEMINT®, EXTRA®, ORBIT® and 5™- chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS® mints. Food - UNCLE BEN'S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks - ALTERRA COFFEE ROASTERS™-, THE BRIGHT TEA COMPANY™-, KLIX® and FLAVIA®; Symbioscience - COCOAVIA® and WISDOM PANEL®.

 

Mars Chocolate North America is looking for Customer Logistics Representatives in Hackettstown, NJ.

 

Job Accountabilities:

-Build a relationship with the customer to enhance trust and collaboration; could include leading calls with the customer, creating and presenting customer metrics, sending service communications, and customer's site visits.

-Facilitate superior on time and complete service to our customers by utilizing SAP to process all customer orders in a timely manner and in compliance with best practices.

-Act as primary contact for customer supply issue resolution.

-Recognize and reconcile any potential order conflicts such as delivery/shipping delays or out of stock situations to ensure customer orders will deliver on time and complete.

-Ensure accurate ordering and invoicing by communicating discrepancies to the customer, Sales team, Finance and E-Commerce. 

-Maintain customer data accuracy in all order management systems and Desk Guide.

-Represent assigned customer at cross functional CMOS meetings to bring the voice of the customer to the National Office. Participate in problem solving cards and after action reviews as necessary for root cause analysis and resolution.

-Make recommendations for streamlining processes and highlight opportunities for continuous improvements.

-Influence other departments' decision making to resolve issues affecting customer orders as well as to meet business and customer objectives when necessary:

-Replenishment - exception based requests to transship inventory within our network, Out of Region requests, as well as priority unload requests.

-Physical Logistics & RDM's - when needed, explain the customer need to expedite, which could include: rush order, no transfer points, assign team drivers.

-Planning - drive the make organization as needed to meet the needs of the customer; right quantity, right time, right place.

-Identify viable alternatives regarding issues with the plants, Supply Logistics and customers.

-Inform internal customers to execute orders against plan.

-Manage Mars Efficiency Program (MEP) with assigned customers (if applicable). Analyze shipment data to determine program compliance, and reconcile with invalid pricing and shipping deductions.

 

Skills Required:

-High School Diploma or GED

-Bachelor's Degree preferred

-1 year of experience in Logistics and/or Customer Service

-Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint)

-Must be able to work flexible hours and overtime as required (limited)

-Ability to travel 10% of the time (travel to customers' offices)

-Effectively work in a team environment supporting others through coverage, problem solving, and day to day interaction

-Knowledge of EDI preferred

-Knowledge of SAP preferred

-Successful completion of a drug and background check

 

Competencies Required:

  • Customer Focus

  • Action Orientation

  • Verbal & Written Communication Skills

  • Quick Learner

  • Drive for Results

  • Dealing with Ambiguity

  • Conflict Management

 

Company paid relocation is not available for this role.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

About Mars

Mars, Incorporated is a private, family-owned company founded in 1911 and employing more than 65,000 associates at over 370 sites, including 135 factories, in 68 countries worldwide. Headquartered in McLean, Virginia, U.S.A., Mars, Incorporated is one of the world's largest food companies, generating global sales of more than $28 billion annually and operating in six business segments: Chocolate, Petcare, Wrigley Gum and Confections, Food, Drinks, and Symbioscience. These segments produce some of the world's leading brands: Chocolate - M&M'S(r), SNICKERS(r), DOVE(r), GALAXY(r), MARS(r), MILKY WAY(r) and TWIX(r) Petcare - PEDIGREE(r), WHISKAS(r), SHEBA(r), CESAR(r), NUTRO(r), GREENIES(r), and ROYAL CANIN(r); Wrigley - ORBIT(r), EXTRA(r), STARBURST(r), DOUBLEMINT(r) and SKITTLES(r); Food - UNCLE BEN'S(r), DOLMIO(r), EBLY(r), MASTERFOODS(r) and SEEDS OF CHANGE(r); Drinks - KLIX(r) and FLAVIA(r); Symbioscience - WISDOM PANEL(tm), SERAMIS(r), CIRKUHEALTH(tm) and COCOAPRO(r).

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