1-3 years of experience
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Employment Type:
Full time
Job Category:
Geneva ChopHouse Assistant Manager
(This job is no longer available)
Marcus Corporation | Lake Geneva, WI
Grad Date

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Job Description

Position: Assistant General ManagerDepartment: Geneva ChopHouse Food

Division: Hotels& Resorts Essential Functions:Interview, select, train, supervise, and counsel restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment.Ensure discipline is administered timely and fairly with HR involvement.Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Establish and maintain effective associate relations. Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.Maintain house bank.Utilize POS computer to accurately charge customers and revenue reports. Input and retrieve data and change computer procedures using complex series of key punches to program system.Implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas.Maintaining a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates.Administering sales promotions programs and employee sales incentive programs.Ensuring the highest quality of food and beverage, and service related to the operation.Staffing of the restaurant, meeting departmental responsibilities.Implementing and supporting hotel policies and procedures.Assessing and reviewing the job performance of subordinates, and maintaining records of assigned employees according to policy.Ensuring 100% table visits with guests.Daily tracking of emails, payroll, post shifts.Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.Attends all required F&B Department and other meetings.Perform other duties as assigned. Position Requirements:Strong knowledge of Food & Beverage operations and preparation techniques. Knowledge of Beverage operations and understanding wine varieties, labels and vintages. Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement. Ability to work entire shift standing and moving about in restaurants and kitchen areas.Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.High School diploma required. College degree or equal work experience required.Position requires 2 years-previous Food & Beverage and supervisory experience, fine dining/steakhouse atmosphere preferred.Additional language ability preferred.Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems. Reporting Relationship: Restaurant General Manager

Exemption Status: Exempt

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

About Marcus Corporation

After 20 years, InCircle Rewards remains at the top of the retail spectrum and has been continuously acknowledged as one of the nation's leading preferred customer recognition programs. Often imitated, but never replicated, InCircle Rewards was groundbreaking when it was launched in 1984, and continues to be the benchmark of customer loyalty programs. The concept is simple. Customers earn one point for each dollar charged on a Neiman Marcus charge card. After earning 5,000 points within a calendar year, customers automatically become recognized as an InCircle Rewards member and are eligible to redeem points for gifts. And then the fun truly begins. Information about Neiman Marcus InCircle Rewards can be accessed at www.neimanmarcus.com.