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Customer Service Associate- Los Angeles/ Long Beach, CA
Maersk | South Gate, California
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Job Description

Customer Service Associate- Los Angeles/ Long Beach, CA

CALocalCustomer ServiceRef.: DC-210664At Damco Distribution Services we are experts at warehousing, distribution, and transportation.

Your shoes were likely made in China. Have you ever wondered how it got to your local retailer? Or, what's in that shipping container going down your local highway? At Damco Distribution Services, we know. In fact, we facilitate the deconsolidation and movement of freight all across the US and Canada every single day.

Working as an independent business unit, Damco Distribution Services is a member of the Maersk group of companies and is financially affiliated to one of the world's largest and most respected transportation and logistics organizations. Formerly known as Maersk Distribution, Damco Distribution has provided customized distribution solutions for over 25 years. Each client's supply chain is evaluated to optimize efficiency from factory production, all the way to end user delivery. The goal is not only to minimize lead times but also to minimize inventory levels and costs, thus making the client's business more flexible. Our warehouse network spans from East to West Coasts of the United States and in Canada, with a workforce of some 650 employees. Services include transloading and automated sortation, cross-docking, DC bypass, replenishment, drayage management, and inland transportation. The company stands by its brand attributes of: Passion for Customers, Dedication to Service Delivery, Differentiation and Energized People.

Working at Damco Distribution Services brings a unique blend of being part of a conglomerate with rich heritage and an exuberant, enthusiastic, fast-paced logistics company. We believe encouraging our employees to learn, take risks, and grow their career. You bring your hands on work ethic, positive attitude and strong leadership skills. We provide you with a range of unique opportunities from operations to customer service that will accelerate your development in one of the world's leading logistics companies which is part of a Fortune 500 global organization.

We Offer

We offer competitive compensation and benefits packages which include but are not limited to:

A competitive salary:

* A comprehensive Medical, Dental and Vision Coverage
* A 401k Retirement Plan
* Paid time off
* Tuition Reimbursement
* And More

Key ResponsibilitiesTo ensure accurate and timely movement of freight to specific destinations within the customers level of service standards. Process and organize all documentation needed to initiate and complete movement of freight as well as ensuring accurate receiving and shipping of customers' freight, maintain inventory integrity, reconcile inventory and shipping discrepancies.

Essential Duties/Responsibilities

* Process and complete all documentation necessary. To include the following:

Verify all delivery orders and bills of lading have been received and are correct

Check that data is correct in the system and input any missing data

Ensure all documents are processed and distributed in a timely manner

Ensure that the WMS system is updated and accurate

* Ensure that all documentation is processed in a timely manner

Record all customs clearance received from the broker daily

Maintain data integrity so that distribution can be received with no exceptions

Process paperwork out to operations at a container level

Make sure all diversion are accounted for and noted on consoles properly

* Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise
* Coordinate and plan inbound and outbound loads
* Monitor and report any level of service failures to the Customer Service Manager
* Serve as support for the management team with data entry as related to billing functions
* Submit billing and confirm with Accounting billing has occurred
* Maintain financial spreadsheets as needed by management
* Handle all requests from customer in a timely manner
* Identify and reconcile inventory discrepancies in a timely manner
* Maintain inventory reports and logs as needed
* Reconcile overages, shortages and damages
* Verify all freight pulls, transfers, movement of freight and orders shipping to destinations

Other Duties/Responsibilities

* Assist other CSR staff as needed and when time permits
* Cross train in other areas of the team
* Customer claim processing, reporting, and procedure compliance facilitation. Partner with Facility Manager to determine best process for resolving claim. This may include implementing new procedures that will serve as "check and balance" to eliminate further claims
* Support Damco Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions
* Special Projects as assigned
* Performs job related duties as specified by management

Who we are looking for- College Degree preferred, not required

* Industry experience preferred; not required
* Self-starter attitude
* Strong written and verbal communication skills
* Analytical and organized, ability to focus on details and compare data
* Ability to work independently
* Must possess excellent time management skills to manage high volume in a fast-paced environment
* Ability to perform well with time-sensitive tasks
* Proficient in Microsoft applications
* Ability to work a flexible schedule

>Last application date: 30 June 2019.

For further information, please contact: .damco.comThe purpose of this document is to provide a summary of the generic functions/tasks associated with this position/position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change/ may be reassigned at any time.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal - with short breaks and/or lunch period. There may be bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books or packages of up to 25 pounds. In the warehouse setting, employee may be walking, standing and/or loading goods for long periods of time. The ability to bend/stoop, reach above shoulder level, walk; stand; carry of light to heavy goods weighing up to 50 pounds is required. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. At times may be required significantly extended shift hours based on business need. May need to travel across US & Canada, international.

Relocation Not Available; Must have US work authorization

Damco Distribution Services Inc.


All qualified applicants will receive consideration for employment without regard to race, color, religion and religious creed, age, sex, gender, sexual orientation, gender identity, gender expression, national origin, ancestry, physical and mental disability, medical condition, genetic information, pregnancy, military and veteran status, citizenship status, marital status, or any other basis protected by law.

Pay Transparency Non-discrimination Notice: http://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf

Damco is one of the world's leading third party logistics providers specialising in customised freightforwarding and supply chain solutions. The company has about 11,000 employees working in more than 300 offices around the world and a global presence in about 100 countries. Damco is part of the Maersk Group. More information about Damco can be found on www.damco.com.

About Maersk

Maersk Data USA Inc. offers a complete array of IT services, including consulting, application development and support, systems integration, e-commerce solutions and more. Maersk Data USA, Inc. is part of the Maersk Data Group, which, as a member of the A.P. Moller family of companies, employs more than 2,500 people in the United States, Denmark, Asia and India.

This company profile was created by AfterCollege and is about Maersk. This page is not endorsed by or affiliated with Maersk. For questions regarding company profiles, please email: care@aftercollege.com.