5+ years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Macy's Stonewood Center, Downey, CA: Assistant Store...
(This job is no longer available)
Macy's | Downey, CA
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Job Description


As an Assistant Store Manager, you will drive sales and selling with a focus on My Macy's. You will direct all activities related to selling & service, merchandising, sales promotion, store maintenance, expense management, shortage prevention and sales support functions for a multi-million dollar portion of the store, as well as assisting the Store Manager in the store-wide execution of these activities. You will be responsible for the training, coaching and the development of a team of Executives. This position leads to a Store Manager or District Merchant position.

Key Accountabilities:


* Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities
* Lead the push toward selling through coaching, follow-up and recognition
* Ensure Executive team adheres to report processes; support action plans focusing on deficient areas
* Support the My Macy's process by communicating merchandise needs to District Merchant and Planning team
* Ensure merchandise presentation, sales and event set-up, sizing, pricing and signing standards through direction of Executive team
* Ensure consistent attendance among staff and compliance during weekend hours
* Coach Executive team to motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts
* Take a leadership role in delivery of all Company initiatives; clearly communicate objectives and priorities to team
* Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
* Assume total store leadership in absence of Store Manager and partner in the strategic planning of short and long term goals


* Coach Associates and Executives to consistently deliver selling behaviors resulting in high customer engagement
* Coach Sales Managers to actively coach their Associates utilizing the weekly Associate Scorecard metrics and engaging with Associates through formal & informal observations by focusing on selling behaviors
* Review and utilize all scorecards, including Selling Area Scorecard, and Associate observations; provide feedback to Sales Managers and identify areas of opportunity
* Celebrate and recognize selling successes and coach Associates and Executives to improve selling performance
* Ensure executive presence and appropriate coverage throughout the store
* Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment


* Recruit and select a team of qualified selling focused Executives; build a bench for future advancements & promotions
* Ensure all required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires
* Build a recognition culture by executing the Macy's recognition program through energizing, engaging storewide rallies
* Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas
* Ensure Sales Managers are conducting weekly meetings with Sales Associates
* Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction
* Utilize review process as a tool for Executive talent development, promotion and advancement
* Monitor and address performance issues on a timely basis
* Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Skills Summary:

* A minimum of 5-7 years of retail management experience
* Strong leadership profile and negotiation skills
* Highly organized and able to adapt quickly to changing priorities
* Ability to work well with all levels of management, build partnerships and direct teams
* Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
* Demonstrated ability to empower and develop a team of Executives

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

About Macy's

Macy's, Inc. (Macy's) is a retail company that operates retail stores and Internet Websites under two brands, Macy's and Bloomingdale's, which sell a range of merchandise, including men's, women's and children's apparel and accessories, cosmetics, home furnishings and other consumer goods in 45 states, the District of Columbia, Guam and Puerto Rico. As of January 31, 2009, the Company's operations were conducted through seven operating divisions: four geographic Macy's divisions, macys.com, Bloomingdale's, and bloomingdales.com, which are aggregated into one segment. As of January 31, 2009, the Company operated 847 retail stores in 45 states, the District of Columbia, Puerto Rico and Guam, comprising a total of approximately 154,300,000 square feet. Of such stores, 466 were owned, 263 were leased and 118 stores were operated under arrangements, where the Company owned the building and leased the land. Most stores of its are located at urban or suburban sites across the United States. (Source: 10-K)