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Employment Type:
Full time
Job Category:
Customer Service
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Customer Service Representative-Domestic
Lubrizol Corporation | Midland, Michigan
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Job Description



The Customer Service Representative (CSR) processes customer orders from purchase order receipt through issuance of invoice.  The role contributes to the Company's success by ensuring that our customers find doing business with CPI Engineering/Lubrizol rewarding and cost effective.  The CSR ensures complete customer satisfaction by effectively processing orders, timely communication, using order entry skills, being an effective communicator, and being proactive in problem resolution.


Essential Job Functions  


1. The CSR receives purchase orders and enters the sales order into SAP.  The CSR is responsible to ensure that the order entry, shipping, and billing information is accurate for each order.  The CSR supports a large customer base with positive traits including but not limited to strong problem solving skills, software familiarization, transportation shipping knowledge, and strong interpersonal skills. 


2.  The CSR ensures that the customer invoice is generated timely, is accurate, and is sent to customer. 


3.  The CSR role may include basic supply chain support to terminals, warehouses, or other source points.  This type of support may include SAP support, documentation assistance, or serving as a central contact point.


4.  Relationships are central to success.  The CSR develops the trust and respect of Customers and Co-Workers through timeliness, accuracy, and dependability.  Key characteristics for success are being detailed oriented, prompt, organized, and to demonstrate follow through. 


5.  Look for opportunities for continuous improvement throughout the order handling processes.  Experience and knowledge are key characteristics for the CSR to develop and utilize in offering ideas on improvement. 


6.  The CSR may serve as a trainer under the supervision of the Supervisor.  The CSR strengthens the group by sharing knowledge and experiences with others.


7.  As experience grows, the CSR may be asked to participate in Projects.  These may be focused in the Department or cross Departmental.


8.  Portions of this role may be auditable.  The CSR will assist and participate in audits as appropriate.   


9.  Where appropriate, the CSR coordinates with Sales, Marketing, Production, and Scheduling group to strategize and implement plans to deal with supply situations.


Education / Certification


Specific degrees are not required for this position though a degree is recognized as beneficial.


Experience and Skills


Experience specific to order entry, production scheduling, problem resolution, and the Transportation industry are beneficial.  The CSR must possess excellent verbal and written communication skills.  Other key skills include but are not limited to:

  • Strong interpersonal skills and the ability to work in a Team environment
  • Able to multi task, prioritize, organize, and follow through
  • Able to take initiative displaying a "can do" attitude
  • Being professional and working in a courteous manner


Supervisory Responsibility


There is no Supervisory responsibility with this role.



Empowerment & Decision Making


To be successful as a Customer Service Representative, the person must be able to act independently knowing when the Manager, Sales Account Managers, or other management, as appropriate, needs to be included in the decision making process. 


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