3-5 years of experience
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Employment Type:
Full time
Job Category:
Brokerage Operations Supervisor, Port Huron
(This job is no longer available)
Livingston Intl | Chicago, IL
Grad Date

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Job Description

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 100 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Are you a team player that enjoys a challenge?

Do you enjoy learning new things?

Reporting to the Regional Manager, the Brokerage Operations Supervisor is responsible for coordinating all activities within a Release Operations shift, shift scheduling and managing productivity levels to ensure accurate and prioritized timely release and classification in accordance with Livingston International's service standards to ensure client satisfaction.


* Supervise the Rail Center staff daily, determine shift resource allocation and assist with ongoing coaching, guidance, training and development for the members.
* Review current workload and delegation of work to release operations members.
* Complete staff performance management, disciplinary action, time and attendance approval and assist release operations members with planning and achieving future goals.
* Supervise Release Import Analysts to resolve release issues, approve escalations to Client Service Teams (e.g. 2nd step releases).
* Monitor release operations members against key performance indicators and regularly communicate progress.
* Ensure accurate and timely release and rating of all rail shipments for designated client base.
* Support release operations as needed to help the meet its performance objectives.
* Facilitate relationships between Release Operations, Regional Manager, Client Service Teams, Support Service and other internal departments within Livingston.
* Provide technical expertise in Customs regulations.
* Accountable for release operations service levels.
* Review, analyze and communicate changes in regulations/trade initiatives and identify impact to client base and release operations.
* Identify process improvements and efficiencies by facilitating discussions within release operations for opportunities to enhance client service and improve day to day operations.
* Participate in the development, coordination and implementation of required changes to company processes and procedures to incorporate continuous improvement initiatives.
* Aid in the implementation of new business for release operations.
* Oversee rejects and hold work queues to ensure corrections and escalations are resolved.


* High school Diploma or Equivalent along with 5+ years of US Customs brokerage experience.
* At least 2+ years of proven team lead or supervisory experience.
* Customs Brokerage License is a definite PLUS!
* Demonstrated experience in conflict resolution and delegation
* Strong analytical and organizational skills with the ability to meet tight deadlines
* Excellent written and verbal communication skills
* Intermediate to Advanced computer, web navigation, and data entry skills
* Willingness to be on call on a rotating basis
* Must be able to work 4pm - 12am Monday - Friday.
* Customs Brokerage License is a definite PLUS!
* Ability to work in a fast pace environment and handle a large volume of work