Experience:
No experience
Employment Type:
Full time
Posted:
10/10/2018
Job Category:
Customer Service
Customer Service Representative
(This job is no longer available)
Livingston Intl | El Segundo, CA
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Job Description

Join Livingston and to grow your career and your knowledge about the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services across North America and around the world. Livingston has over 3,200 employees at more than 100 key border points, seaports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with a great team, learn, and develop your expertise in the complex and evolving world of trade.

Job Summary:

Livingston is looking for an ambitious, go-getter to join us as a Customer Service Representative for the Freight team. The idea candidate has freight forwarding experience plus some sales experience and/or interest. This position is new to Livingston and will focus on reaching out to one-time customers to try and build them up to be repeat clients. Additionally, this position will assist in the sale of new freight services to clients in their book of business.

Duties and Responsibilities:

* On a daily and weekly basis, review shipment activity reports of all Regional branches to identify one-time, non-recurring and down trading clients to contact
* Follow-up on recent shipment activity within a minimum specified time-period to confirm new customer satisfaction as well as learn the potential future IFTS business requirements of the company.
* Through initial follow-up and consistent new customer contact, identify IFTS growth opportunities and utilize the existing Livingston CRM tools to enter this opportunity information for visibility and further action.
* Through contacting existing small accounts to obtain repeat shipments sales activity will be measured in month over month growth in both shipment count and net revenue.
* Fully understand the IFTS sales and operational strategy to implement new business correctly and efficiently through the correct Livingston Intl sales and operational channels
* Use a sales discovery process to gain enough knowledge and understanding of the client's IFTS needs in order to provide rate updates/quotes to clients where appropriate in order to grow net revenue
* Identify new sales opportunities where Livingston can improve existing service levels received, reduce overall transportation costs, and improve internal/external practices and procedures providing greater visibility and transparency for the client.
* Help grow SOW (Scope of Work) amongst all small and non-recurring customers to generate additional net revenue.
* Utilize and review available internal traffic documents in order to identify potential sales opportunities
* Partner and collaborate with operational leaders within Region to identify and build potential value added services for clients to offer new solutions, so the client can either make more money or save money
* Interact in weekly operational meetings within Region in order to gain insights and offer recent experiences to team.
* Serve as the relationship manager to develop new small client relationships into larger, more profitable clients.
* Act as point person to handle new client issues and partner and collaborate with Operations for effective resolution
* Establish strong and effective relationships with clients so as they see you as a trusted partner so Livingston can become their IFTS provider of choice.
* Partner with Operations to uncover consistent issues or opportunities which can lead to increased sales
* Develop a consistent and frequent call schedule which matches the availability of your clients to ensure substantive communication occurs on a regular basis.
* Provide regular status reports on calls and results using the Livingston CRM system or other tools.
* Assist with other duties as assigned

Skills Required:

* Strong communication skills, both verbal and written
* Organized and detail-oriented
* Ability to stay calm and resolve problems effectively
* Knowledge of international ocean/air transportation
* Able to multi-task and handle a large volume of work and meet tight deadlines
* Able to work in a fast-paced environment
* Team player / interpersonal skills
* Strong knowledge of MS office software (Word, Excel)
* Experience with Salesforce is a plus
* College degree preferred

Additional Details:

* Generous bonus structure
* Incredible growth potential
* 401(k) match
* Health care, vision, dental
* Casual work environment
* Plus much more!