No experience
Employment Type:
Full time
Job Category:
Customer Service
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Claims Examiner, STD
Lincoln Financial | Papillion, Nebraska
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Job Description

Alternate Locations: Omaha, NE (Nebraska)

Relocation assistance is not available for this opportunity.

Requisition #6941

About The Company

Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.


The Role

As a STD Claims Examiner, you will have the overall responsibility for processing short-term disability claims in an ethical manner, ensuring quality decisions, accurate time calculations, and proactive communication with claimants and employers. You will have the responsibility to facilitate the timely transfer of long-term disability claims, without interruption or delay in decision time.  You will be expected to deliver a very high level of consultative customer service.



Functional Responsibilities



  • Processes assigned claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
  • Reviews and provides specific information to questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying core knowledge obtained for the role. 
  • Reviews submitted claim information for payment.
  • Ensures the accuracy and completeness of submitted claims.


Decision Making

  • Applies core knowledge obtained for the role to effectively communicates verbally and in written form with internal/external stakeholders to obtain needed information while maintaining a professional demeanor in all interactions.
  • Escalates claims issues or concerns to senior team members and/or management.
  • Recognizes general issues/concerns for assigned area(s), explains effect on the customer's service experience, and suggests process improvements.


Customer Service

  • Communicates with claimants, policyholders, attorneys, physicians and brokers directly either orally or written.
  • Resolves claim-specific issues while maintaining internal and external customer satisfaction.
  • Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on routine work independently.




  • High School Diploma or GED




  • 0-1 yrs of claims experience that directly aligns with the specific responsibilities for this position OR For candidates with an Associate’s Degree or above, 0-1 year of claims experience that directly aligns with the specific responsibilities for this position.
  • 0-1 yrs of insurance policy contracts experience
  • Proficiency with Microsoft Office Suite
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives performance targets to completion



This position may be subject to Lincoln's Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


This company profile was created by AfterCollege and is about Lincoln Financial. This page is not endorsed by or affiliated with Lincoln Financial. For questions regarding company profiles, please email: care@aftercollege.com.