Experience:
Not specified
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Employment Type:
Full time
Posted:
4/14/2018
Job Category:
Customer Service
Candidate Services Representative - Job Code: CSR - GPN
Law School Admission Council | Newtown, Pennsylvania
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Job Description

Job Code: CSR - GPN

Customer Service

LSAC is a nonprofit organization devoted to furthering quality, access, and fairness in law school admission by providing the core products and services that candidates and law schools depend upon in the US and around the world. Each year, LSAC helps over 60,000 law school candidates navigate the admission process, administers the LSAT to over 100,000 world-wide test takers, provides the essential admission software and data relied upon by over 220 member law schools, presents dozens of national forums to help candidates and law schools connect, and supports the nation's prelaw network.

The LSAT is the premier standardized test of critical reasoning skills that are fundamental for success in law school and in a wide range of careers. LSAC also works actively to increase diversity in the legal profession and to promote public understanding of law as part of its focus on building a strong justice pipeline.

Candidate Services Representative

Build a customer-centric relationship with candidates by providing accurate, professional, courteous and timely responses to candidate inquiries and complaints via telephone and email for the Law School Admission Test (LSAT), the Multistate Professional Responsibility Exam (MPRE) programs, and other LSAC candidate services. Efficiently process LSAT and MPRE candidate transactions (e.g., registrations, orders, file changes, etc.), research and resolve candidate problems.

Qualifications include high school diploma required; some college preferred. Preference will be given to candidates with experience in all aspects of customer service, with an emphasis on telephone and email support. Strong customer services skills including a clear speaking voice, strong language and writing skills, excellent diction and tone. The ability to listen and empathize while diplomatically enforcing LSAC and MPRE policies, and strong writing skills required. Strong data entry skills; accuracy a must. Spanish as a second language desirable. Knowledge of MS Office 2016, Windows 10, Adobe Acrobat and ability to work with LSAC applications, ability to interpret and analyze computer files, and good judgmental skills required. Must have strong interpersonal skills and ability to work well with other staff as a team player in a call center environment. 

LSAC offers competitive compensation and benefits based on qualifications and experience.  LSAC actively seeks to foster greater levels of diversity in our workforce and in our pipeline of future leaders. We are committed to attract and retain candidates who have a passion for their work and encourage all qualified individuals, including minorities, women, LGBTQ, and differently abled, to apply. LSAC is an Equal Opportunity Employer.


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