Experience:
No experience
Employment Type:
Full time
Posted:
8/31/2017
Job Category:
Customer Service
See more jobs for students and recent grads who studied:
Coordinator - Catering & Conference
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company
Share

Job Description

Position Overview:

The primary responsibility of the Catering & Conference Coordinator is to coordinate the day to day needs of Group Catering & Conference Planners to ensure a superlative guest experience for both the Catering & Conference Planner and the Group. They are looked upon to ensure daily postings for assigned groups are accurate and error free. Critical to success in this role is the ability to maintain a high presence/high touch rate on the floor to ensure that groups receive the highest quality experience.  This role is a critical component toward building strong relationships with new and repeat clients that create a lasting impression, which will help drive loyalty and repeat business. All duties are to be performed in accordance with departmental and The Venetian Casino Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

Key Responsibilities

 

  • Ensure general appearance and condition of Congress Center is in proper order and quickly report maintenance issues to facilities
  • Work with Meeting Services, Facilities, and PAD to ensure all areas are coordinated and working in tandem to produce an outstanding Meeting Experience for our guests
  • Demonstrate a sense of urgency on behalf of the building when responding to client requests
  • Display a passion for Guest Service and Operational Excellence at all times
  • Build strong lasting professional relationships with the CCM team, all Operational Departments involved in Group Activities and with new and repeat customers
  • Show sensitivity to individual needs
  • Promote teamwork and a culture of continuous improvement
  • Ensure all events are set to the Banquet Event Order (BEO)
  • Supports and encourages the department through acts and deeds
  • Must be able to make sound customer focused yet prudent financial decisions when offering compensation when service failures occur
  • Actively participates, leads, and inspires team members in Daly Serenades
  • Displays a passion for guest service and operational excellence at all times
  • Earns respect and leads with respect
  • Promotes an atmosphere of team member empowerment and collaboration
  • Able to build strong lasting professional relationships with the CCM team and all operational departments involved in group activities
  • Promotes teamwork and a culture of continuous improvement

 

 

Key Processes

 

  • Check all function and non-function space for proper lighting, temperature, cleanliness.
  • Accurately manage changes from the client for events for both Food and Beverage, Meeting Set, and AV needs.
  • Complete Daily Group Log in an accurate and tactful manner
  • Attend the Daily BEO Meeting when required and ensure all events are set to the BEO

 

  • Consistent attendance is a critical job requirement
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age
  • Proof of authorization/eligibility to work in the United States
  • Prefer 1-year minimum experience in 500+ room Resort/Hotel. 
  • Working knowledge of both meeting room sets and basic catering functions. 
  • Prefer college degree or degree within the Hospitality field. 
  • Must have a working knowledge of Word, Excel, MS Outlook - Delphi (preferred) - Meeting Matrix (preferred).
  • Excellent communication skills both written and oral formats required.  Must be able to work in a fast-paced, busy, and somewhat stressful environment.
  • Is a role model for work ethic yet work life balance
  • Able to work across functional areas to improve ability to execute group needs
  • Able to read, understand, and interpret BEOs, GTD Sheets, and Client Specs
  • Able to produce BEOs from Client Specs
  • Must maintain a positive attitude toward work, fellow colleagues, and interface with hotel guests in a congenial and polite manner.  Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. 
  • Must be able to maintain a minimum of 70% Excellence Rating on the Meeting Planner Survey (as per the current 5 point scale)

Physical Requirements:

  • Ability to lift or carry a minimum of 75 pounds unassisted in the performance of specific tasks assigned. 
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.  
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. 

About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

This company profile was created by AfterCollege and is about LAS VEGAS SANDS CORP.. This page is not endorsed by or affiliated with LAS VEGAS SANDS CORP.. For questions regarding company profiles, please email: care@aftercollege.com.