1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
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Analyst - ServiceNow Development
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview

The primary responsibility of the Analyst - ServiceNow Development is the day-to-day administration tasks, configuration and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules for Corporate Information Technology. In addition to performing support functions, the ServiceNow Development Analyst performs design and implementation tasks such as requirements gathering, enhancement definition, configuration of settings, integration setup, and testing for the Service Now Development and properties. The Development Analyst partners with property data administrators to create, define and modify process workflows, create reporting and dashboards in addition to developing knowledge, technical and process documentation. Additionally, this role stays abreast of new features and functionality, playing a key role in driving continual improvement. All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.’s policies, practices, and procedures.

Essential Duties & Responsibilities

  • Works with Property Support teams to support day to day administration of the ServiceNow system, including making approved changes to process and work flows. Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design.
  • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
  • Work directly with end users to document and define enhancement requirements.
  • Communicate ServiceNow processes, operations and capabilities information to all property levels of management and other applicable resources.
  • Lead Steering Committee meetings and assist with Roadmap development.
  • Develop systems integrations and process automation design documentation – fully utilizing the platform’s workflow capabilities.
  • Create ServiceNow reports and dashboards.
  • Monitor health, usage and overall compliance of ServiceNow and its applications – working closely with the IT Compliance team to ensure audit requirements are met accurately and timely.
  • Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation.
  • Improve Self Service capabilities.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned



Company Standards of Conduct


All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Minimum Qualifications

  • 21 years of age.
  • Proof of authorization to work in the United States
  • Las Vegas Sands Corp. is an E-Verify employer o Additional information regarding E-Verify can be found at http://www.uscis.gov/e-verify
  • Education Requirements:  Associates degree in MIS or similar technical program or acceptable industry and work experience.
  • Preferred : Certified ServiceNow Administrator, Certified Advanced ServiceNow Administrator.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Must be able to obtain and any certification or license, as required by law or policy.
  • 1+ years’ experience as a ServiceNow user or application owner, configuring core ServiceNow modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration or Certified ServiceNow Administrator.
  • Experience working in a highly regulated environment (MICS, PCI, SOX).
  • Training and experience with ITSM practices.
  • Demonstrated understanding of ITIL processes, operations and procedures
  • Experience in producing enterprise level reports, including compiling data from several different sources
  • Gathering requirements and documenting needs.
  • Familiarity with project management methodologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Excellent communication, interpersonal and collaboration skills.
  • Excellent analytical, problem-solving, and mathematical skills.
  • Logical and efficient with a keen attention to detail.
  • Flexibly to adapt to a changing environment while under pressure
  • Strong customer service orientation.
  • Ability to present and explain technical information to diverse audiences in common language
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements


Must be able to:

  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.


Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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