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Employment Type:
Full time
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Information Services
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Solutions Analyst - Level II
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview:

The primary responsibility of the Solutions Analyst – Level II is to provides on-call and system support for applications within their responsibility area, works with business users and other key stakeholders to formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions, and executes short duration projects (1 to 3 months) independently.


The Solutions Analyst – Level II is expected to maintain expertise across an application environment (e.g., financial suite) or a Las Vegas Sands functional vertical (e.g., Front-of-House) and work effectively with other information technology professionals to ensure that the application environment is stable, efficient and responsive to business needs.


All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 


Essential Duties & Responsibilities:

Key Responsibilities


  • Provide Subject Matter Expertise for business functions or configuration of application systems environments in the VCR Application suite
  • In partnership with the Product Management team provide subject matter expertise for determining business requirements to address business opportunities or issues across business functions within a Venetian|Palazzo functional vertical (e.g., Front-of-House)
  • Working with the Product Management team and vendors, actively participate in the solution phase in support of the business requirements across functional areas
  • Assist in providing input for project/effort modeling and sizing of solutions
  • Develop functional and technical specifications from the business requirements
  • Develop criteria for supporting developed solutions
  • Create solutions that will include components of systems development, process improvement, organizational change, strategic planning, or policy development
  • Successfully engage in multiple initiatives concurrently, including application and on call support, minor projects, major projects, functional requirements, systems specifications and subject matter expertise
  • Work independently with users to define concepts under direction of Project Managers and Product Managers.
  • Continuously build knowledge base of Venetian|Palazzo application suite
  • Provide L2 application and on call support for Venetian|Palazzo application suite
    Independently and self-directed, manage projects of short duration projects (typically 1 to 3 months)
  • Participate as a resource on major projects as requested



Key Processes


  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements, functional requirements, Use Cases
  • Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required
  • Drive and collaborate with business units on their assumptions of how they will successfully execute their plans
  • Serve as the conduit between the voice of the customer community (internal and external customers) and the software development team through which requirements flow
  • Develop requirements specifications according to standard templates, using natural language
  • Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Strong organizational skills, customer service focus, attention to detail, and process orientation
  • Ability to distill and present information to senior leaders
  • Flexibly adapt to a changing environment




Additional Duties & Responsibilities:

Consistent and regular attendance is an essential function of this job


Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21+ years of age
  • Proof of authorization/eligibility to work in the United States
  • Bachelor’s degree or equivalent in relevant discipline
  • 5 to 7 years in business requirements gathering and definition required
  • 3 to 5 years in information technology or working with information technology professionals
  • Expertise associated with an applicable application environment of the Hotel Operations departments – including but not limited to LMS application and interfaces, Key and ticketing systems, Revenue Management systems, etc.
  • Experience with large, major projects
  • Business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays. 

Physical Requirements:

  • Work in a fast-paced, results-oriented and ever-changing environment
  • Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts


Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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