Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
7/10/2017
Job Category:
Administration
Manager - Groups - Level I
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview:

The primary responsibility of the Level 1 Group Housing Services Manager is to ensure every group has a successful event and all needs and requests are executed promptly while providing unmatched service. This includes but is not limited to; contract review, arranging & communicating booking details, room block management, pre-arrival fund collection, new booking/ revisions, and answering and assisting calls from the main group line. The Level 1 Manager will handle groups (generally,10-2,500 suites at peak) and food and beverage groups as designated by management. All duties are to be performed in accordance with departmental and The Venetian Resort Hotel Casino’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Key Responsibilities
    • Act as point of contact for all parties (both external and internal) regarding the housing portion of a group contract prior to arrival, while in-house, and post event.
    • Organize and arrange housing issues regarding timelines, blocks and adjustments, rooming lists, VIP information.
    • Enter LMS master accounts and reservations, including revisions. Create online housing events in Passkey.
    • Monitors clients’ financial responsibilities prior to departure. Invoice and follow up on all deposits and pre-payments. Post miscellaneous charges, complete bill reviews and collect client sign-off.
    • Always maintain a professional self-presentation and demeanor, ensure you are prepared to meet and speak to clients upon request. Attend all group meetings, site inspections, pre-convention meetings, bill reviews, and post-convention meetings for assigned groups.
  • Key Processes
    • Manage staff and organize department functions in accordance with company guidelines.
    • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
    • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
    • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
    • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Financial
    • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Leadership
    • Successfully manages a 5-Star and 5-Diamond communications Team.
    • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
    • Monitors team performance in all phases of service and job functions; rectify deficiencies.
    • Manage staff and organize department functions in accordance with company guidelines.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • Possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Possess superior communication skills, both written and oral.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • Minimum of two years’ experience in a hospitality services position.
  • Working knowledge of Microsoft Office.
  • Working knowledge of LMS.
  • Working knowledge of group/convention industry.
  • 1 year prior experience in groups or hotel hospitality preferred.

Physical Requirements:

  • Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office and property, maintain manual dexterity to access computer and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending, and kneeling without restriction.
  • Be able to work indoors, and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke and be able to access all areas of the property.
  • Ability to lift or bend, twist and carry a minimum of 30 pounds unassisted in the performance of specific tasks assigned.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
  • Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork and common office equipment.
  • Respond to visual and aural cues. Ability to operate the following equipment: computer, 10 key adding machine, electronic key machine, phones, credit card swiper, printer, fax machine, copier machine, and other common office equipment.

About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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