Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
7/10/2017
Job Category:
Customer Service
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Sales Agent - In-Suite Dining
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview:

The primary responsibility of the ISD Sales Agent is to provide exceptional service to Venetian Resort Hotel Casino guests in personal In Suite dinning and provide amenity services. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities
  • Answer the phones according to Venetian standards. Use defined script to greet guest and determine how to be of assistance to the guest.
  • Take orders correctly, enter them into micros and contact ISD for appropriate service.
  • Keep drivers license and all boards up to date with arrivals, departures and service needs.
  • Be able to respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer take the time to research answer and respond in an appropriate manner.
  • Know, adhere to and practice all aspects of Unmatched Service Standards.
  • Record all pertinent data into guest profile as needed.
  • Deliver and refresh all amenities.
  • Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
  • Operate micros to standards to order food and beverages.
  • Record closed checks to SOPs.
  • Assist in inventories of products, supplies and equipment and be able to order through Stratton Warren as needed.
  • Assist department in maintaining time and attendance through use of the Kronos system.
  • Clean and maintain work areas to Venetian Resort Hotel Casino standards.
  • Works in an appropriate non-hazardous manner avoiding self injury and unsafe work methods.
  • Fulfill guest’s requests as long as they are safe, legal and economically sound.
  • Other assignments as necessary.
  • Key Processes
  • Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
  • Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
  • Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Minimum Qualifications:

Minimum Qualifications

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Must be able to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Must have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Must be able to work varied shifts, including weekends and holidays.
  • Minimum 2 years of service experience in a first class hotel, casino, restaurant or related hospitality area.
  • Advanced understanding of food and beverage products including wine and spirits knowledge.
  • Experience with point of sale equipment and/or computers.
  • Must have all necessary work cards (TAM and Health Card).
  • Must be available on all shifts as needed.
  • Speak, read and write English clearly.
  • Speak one additional language in addition to English.
  • Excellent professional presentation and grooming.
  • Be thoroughly able to answer questions with a brief yet complete explanation of menu items, ingredients and preparation.
  • Use proper phone etiquette.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.
  • Ability to understand guest’s service needs.
  • Ability to work cohesively with other team members.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.

 

Physical Requirements:

Physical Requirements

  • Physical ability to access all areas of the property.
  • Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to lift or carry service trays of 50 pounds, unassisted; and push, pull or move service carts up to 75 pounds when needed.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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