Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
6/27/2017
Job Category:
Customer Service
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Coordinator, Channel Management
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview:

The primary responsibility of the Coordinator - Channel Management is to maintain and manage all duties pertaining to Nor1 including, but not limited to, suite inventory management and maintenance of property software while adhering to pricing strategies established by the revenue management department. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Award upgrades in Nor1 Upsell Portal to maximize revenue based on eStandby requests and available inventory.
  • Review upsell requests in Nor1 Upsell Portal 3-5 days prior to a 4-7 arrival date window, considering length of stay and same day arrivals.
  • Study availability of requested room types in LMS across lengths of stay, considering future arrivals.
  • Optimize inventory to maximize fulfillment of paid upgrade requests, thereby minimizing complimentary upgrades due to inventory constraints.
  • Fulfill awarded upgrades in LMS, including, but not limited to (if 2-way Interface is not implemented): updating the room type, posting a recurring charge, physically blocking the guest in the room, and issuing F11 comments pertaining to the upsell decision.
  • Provide weekly rate feed for optimal yielding of upsell rates.
  • Review performance metrics on a monthly with Nor1 and report results to Senior Management.
  • Routinely provide Nor1 with any business rules including group upgrade eligibility, seasonal upgrades, etc. as needed.
  • Manage user access to eStandby as needed.
  • Partner with Nor1 team to maximize agent adoption of the program.
  • Reconcile Agent commission.
  • Keep accurate and timely records of inventory and occupancy to maximize and increase upsell for premium products.
  • Ensure parity adherence and maximize revenue return based on potential.
  • Coordinate optimal offer and pricing strategy with marketing team for ancillary on-property spend.
  • Spearhead troubleshooting and resolution of any rate or inventory loading issues as they occur. Engage our IT team or other support department on any possible troubleshooting.
  • Ensure that all rates, availability and inventory (RAI) management related systems paired with Nor1 are maintained including LMS, IBS, IDeaS and Passkey.
  • Support the front desk and suite assignment team to complete the daily audit in making sure that inventory is "on the rack¨ for sale and not unnecessarily held in blocks or pockets.
  • The primary responsibility of the Coordinator - Channel Management is to maintain and manage all duties pertaining to Nor1 including, but not limited to, suite inventory management and maintenance of property software while adhering to pricing strategies established by the revenue management department. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort's policies, practices, and procedures.
  • Run reporting on suite types that are closed out or "boxed" in LMS and determine if the "boxing" is
  • appropriate.
  • Manage hurdle pricing and inventory for longer length of stays.
  • Coordinate with various departments to ensure inventory consumption is communicated to all associated departments and inventory counts are consistently accurate to fully maximize the revenue potential.
  • Support the group housing team on manually updating groups inventory on shoulder nights in
  • Passkey to ensure the inventory is "on the rack" for sale.
  • Assist the Channel Management Analysts based on needs of the hotel.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct
All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional
manner at all times. Team Members are required to observe the Company’s standards, work
requirements and rules of conduct. Team Members are expected to behave in a manner that supports a
harmonious work environment to help us deliver unmatched service to our guests and customers.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

 

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • Bachelor’s degree preferred.
  • 2-4 years’ experience within the hospitality & gaming industry. Comparable groups/gaming resort experience preferred.
  • Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any certification or license, as required by law or policy.
  • Knowledge of and experience with Nor1system.
  • Working knowledge of LMS, Synxis (Sabre), IDeaS, Wholesale/OTA Extranet Sites, HBSI and Passkey
  • Experience in RMS preferred.
  • Knowledge of inventory management as it pertains to various areas of the hotel preferred.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

This company profile was created by AfterCollege and is about LAS VEGAS SANDS CORP.. This page is not endorsed by or affiliated with LAS VEGAS SANDS CORP.. For questions regarding company profiles, please email: care@aftercollege.com.