Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
6/27/2017
Job Category:
Customer Service
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Sales Receptionist
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview:

The primary responsibility of the Receptionist is to perform diversified tasks within the department including answering the telephone, greeting and screening visitors, scheduling, and sorting mail, handling all incoming leads, maintain lead distribution procedures. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Performs administrative duties: reads and sorts mail, makes photocopies, and sends faxes.
  • Handles all incoming leads via fax, phone, and email.
  • Maintains online third party accounts for lead generation.
  • Answers telephone, provides information, and takes messages as required.
  • Maintains highly confidential hotel, policy and team member information.
  • May greet and screen visitors in person and on the phone.
  • Performs other duties as required by management.
  • Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
  • Consistent and regular attendance is an essential. function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 18 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • 1-3 years of receptionist experience required.
  • Bi-lingual in Spanish (Oral and Written) is preferred.
  • Previous experience in Hospitality/Gaming industry preferred.
  • Must be able to accurately type 35-45 wpm, able to read, interpret, write and evaluate reports and instructions furnished in written, oral, diagram or schedule form.
  • Must have proficient computer skills using Word, Microsoft Outlook and Excel; have excellent communication and phone skills.
  • Must be able to perform basic math, have skills in preparing and maintaining record, writing correspondence, maintain confidentiality of sensitive information and establish/maintain effective working relationships with staff and management.
  • Must be able to demonstrate sound judgment, superior decision-making, multi-tasking and problem-solving skills; perform a myriad of duties with extreme care and attention to detail, displays a willingness to get involved and provides assistance to fellow employees, colleagues, guests, and outside contacts and extensive knowledge of The Venetian Resort Casino and promotes company values and goals to employees, guests, and the entertainment and hospitality communities.
  • Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke; requires bending, reaching and accessing items at floor level to six (6) feet, requires normal sense of smell, taste, touch and sound and requires hand and eye coordination and manual dexterity, requires the ability to distinguish colors, letters, numbers, and symbols.
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.

Physical Requirements:

  • Work in a fast-paced, results-oriented and ever-changing environment.
  • Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts. 

About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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