3-5 years of experience
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Employment Type:
Full time
Job Category:
Manager - Groups - Level II
(This job is no longer available)
Grad Date

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Job Description

Position Overview:

The primary responsibility of the Level 2 Group Housing Services Manager is to ensure every group has a successful event and all needs and requests are executed promptly while providing unmatched service. This includes but is not limited to; contract overview, arranging & communicating booking details, room block management, pre-arrival fund collection, new bookings/revisions, and answering and assisting calls from the main group line. The Level 2 Manager will handle groups (generally, 10-7,000 suites at peak) and good and beverage groups as designated by management. In addition, Level 2 Managers provide support and oversee a team of Level 1 Managers and/ or Coordinators daily. This includes; training, mentoring, smart goal tracking, ensuring policies and procedures are being followed, and team member engagement. They actively build an office culture dedicated to superior customer service that exceeds our guests’ and clients’ expectations. Assist Senior Management with daily office functions & projects. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Act as point of contact for all parties (both external and internal) regarding the housing portion of a group contract prior to arrival, while in-house, and post event.
  • Organize and arrange housing issues regarding timelines, blocks and adjustments, rooming lists, VIP information.
  • Enter LMS master accounts and reservations, including revisions. Create online housing events in Passkey.
  • Always maintain a professional self-presentation and demeanor, ensure you are prepared to meet and speak to clients upon request. Attend all group meetings, site inspections, pre-convention meetings, bills reviews, and post-convention meetings for assigned groups.
  • Ensure all members of their team are up to date on their work, trained in new policies and procedures and all current policies and procedures are followed.
  • Monitors clients’ financial responsibilities prior to departure. Invoice and follow up on all deposits and pre-payments. Post miscellaneous charges, complete bill reviews and collect client sign-off.
  • Mentor and develop Level 1 Groups Managers, and Group Coordinators. Continually offer positive and negative feedback on their performance and provide opportunities for them to grow.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • Minimum of three years of experience in a hospitality services position.
  • Working knowledge of Microsoft Office.
  • Working knowledge of LMS. Working knowledge of group/convention industry.
  • Proof of authorization/eligibility to work in the United States.
  • High School Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form. Possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. Possess superior communication skills, both written and oral. Maintain a professional, neat and well-groomed appearance adhering to Venetian and Palazzo appearance standards.

Physical Requirements:

  • Work in a fast-paced, results-oriented and ever-changing environment.
  • Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts.


Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)