1-3 years of experience
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Employment Type:
Full time
Job Category:
Casino Relationship Manager - Domestic
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description


The primary responsibility of the Casino Relationship Manager is to aggressively market casino customers through telemarketing and communication of current offers and promotions. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.  


Essential Duties & Responsibilities

  • Key Responsibilities
    • Aggressive telemarketing of cold and warm leads on an ongoing basis. Build relationships on behalf of Venetian and Palazzo and determine the appropriate channel for communication. Works to complete tasks or to obtain approvals in accordance with company guidelines. Arranges timeline to complete tasks and interfaces with other departments to complete assignments or projects, and meet the deadlines related to those assignments. Evaluate information to render an opinion or take action based on that information that will impact the department or function.
    • Possess skills to hasten resolution, assess course of action, and implement or take action based upon findings.
  • Position Responsibilities
    • Must meet or achieve assigned outbound marketing and revenue goals.
    • Heavily utilize GEMFIRE for prospecting of database development and meet minimum daily call goals.
    • Effectively book reservations and follow up to confirm arrangements.
    • Ensuring appropriate room type and welcome amenities, arrange shows, meal, and transportation comps upon requests.
    • Develop relationships between the property and our premium guests.  Ensure that guests are introduced to casino hosts to further develop relationships and foster engagement with the property.
    • Following up with players thanking them for their visit and checking for satisfaction as well as offering to book next visit.
    • Other duties as directed by management.


  • Specific Position Requirements:
    • Must have excellent customer service skills and at least two years’ experience in aggressive outbound sales and/or telemarketing. At least one year of previous experience in casino marketing developing casino gaming guests is preferred. High Call Volume, typing skills (min 45 WPM) is strongly preferred, working knowledge of Microsoft Outlook, and ability to text message.  Knowledge of ACSC and LMS computer systems preferred.  Must be willing to spend his or her entire shift telemarketing casino players. The following skills are highly desired and required to succeed in this role:
      • Sales Skills: The ability to aggressively market consumers, successfully overcome objections, and close on reservations.
      • Communication / Player Follow-up: Must be able to track sales calls and follow-up appropriately to book reservations.
      • Telemarketing & Sales Skills: Good cold-calling ability, the ability to open a conversation, effectively promoting the features and benefits of the Venetian and Palazzo vs. the competition.  This includes the ability to convey the terms of all offers and promotions, and effectively secure reservations.
      • Customer Service Skills: The ability to effectively handle guest challenges when the need arises and the ability to handle challenging customers.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned


Minimum Qualifications

  • 21 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent. Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. Bi-lingual in Spanish, Mandarin, Cantonese, or other Asian dialect a plus. Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards. Work varied shifts, including weekends and holidays.



Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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