Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
3/22/2017
Job Category:
Health Care Provider
Tower Manager - Housekeeping
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview:

The primary responsibility of the Tower Manager is to oversee & supervise Floor Managers and team members assigned to his/her station on any given day. Inspects suites and assists Floor Manager in resolving guest issues. Supervises and trains all floor managers. Assists in the inspection & evaluation of Housekeepers and Floor Attendants job performance. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities
    • Supervises and manages assigned floors/sections in the tower
    • Inspects all specialty suites.
    • Update all facilities issues in HotSOS (using the IVR system).
    • Manages, conducts performance review, and maintains score card for all Floor Managers.
    • Address any team member issue that is brought to their attention.
    • Conducts 6 written inspections daily.
    • Issues discipline to the team members (up to SPI).
    • Performs other duties as assigned by management.

 

  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age
  • Proof of authorization/eligibility to work in the United States, High School Diploma or equivalent, ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form, interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, maintain consistent adherence to the VCR Unmatched Guest Service Standards, work varied shifts, including weekends and holidays.
  • 3 years supervisory experience in housekeeping preferred.
  • Previous experience with a Four Start Hotel/Resort preferred.
  • Must demonstrate knowledge of proper cleaning techniques, requirements and use of equipment; knowledge of proper chemical handling; ability to stand & walk for extended periods of time; endure various physical movements throughout work areas; maintain physical stamina and proper mental attitude; ability to perceive sizes, shapes, temperatures, textures, smell specific odors or aromas, perceive depth & distance.
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment.
  • Deal effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc. Must be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.

Physical Requirements:

  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc. Must be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.

About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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