Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
1/23/2017
Job Category:
Customer Service
Cleaning Specialist II - Palazzo - Seasonal
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview:

The primary responsibility of the Cleaning Specialist II - Seasonal is to clean the Pool area to ensure the highest standards of cleanliness and service. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.  All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Key Responsibilities

 

  • Provides unmatched service to guests at all times.
  • Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.
  • Cleans all pool areas of the pool deck.
  • Report any maintenance deficiencies and handles guest requests or complaints.
  • Perform job functions with attention to detail, speed and accuracy.
  • Make progress on multiple assignments under time constraints.
  • Be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, work with minimal supervision.
  • Performs other duties as assigned by management.
  • Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
  • Biohazard cleanups. Use appropriate clothing and protective eyewear and gloves when disposing biohazard.
  • Works in an appropriate non-hazardous manner avoiding self- injury and unsafe work methods.
  • Performs other duties as assigned by management.

 

  • Key Processes

 

  • Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.

 

  • Consistent and regular attendance is an essential function of this job

 

  • Performs other related duties as assigned

Minimum Qualifications:

  • 21 years of age, proof of authorization/eligibility to work in the United States.
  • High School Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • 1 year experience cleaning Janitorial or housekeeping duties required.
  • Must possess knowledge of proper chemical handling.
  • Must have the ability to operate a commercial vacuum cleaner.
  • Must be able to communicate on a two-way radio.
  • Must be able to work varied shifts, including weekends and holidays.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Physical Requirements:

  • Must demonstrate the ability to stand and walk for extended periods of time, endure various physical movements throughout the work areas, and maintain physical stamina and proper mental attitude to work under pressure.
  • Must be able to work in heat in excess of 100 degrees, on the pool deck.
  • Must be able to access all areas of the property.
  • Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors/outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, fumes and/or odors, around chemicals, under variable temperature conditions, use sight to perform job functions, use smell to ensure product quality and safety.
  • Must be able to lift or carry or push up to 50 pounds, unassisted, in the performance of specific tasks assigned.

About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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