Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
12/5/2016
Job Category:
Customer Service
Bartender - Pool
LAS VEGAS SANDS CORP. | Las Vegas, New Mexico
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Job Description

Position Overview:

The primary responsibility of the Bartender Service - Pool is to provide unmatched customer service through the prompt and accurate delivery of beverage service to pool guests and cocktail servers. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.

 

Essential Duties & Responsibilities:

 

  • Key Responsibilities

 

  • Efficiently take beverage and food orders, preparing alcoholic and non-alcoholic beverages in accordance with department specifications, comprehensive knowledge of all beverage functions including mixing of drinks and operation of all bar equipment.
  • Provides unmatched service to guests at all times. Proactively seeks guest service opportunities.
  • Interacts with internal and external guests taking drink orders and delivers high quality drink orders to the guests in a timely manner.
  • Handles cash and credit transactions accurately and efficiently associated with beverage sales and provides appropriate change to the guest based on beverage sales.
  • Is responsible for ensuring that the beverage preparation areas comply with Clark County Health Codes.
  • Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.

 

  • Key Processes

 

  • Provide a service or assistance to meet the needs of a guest, client or customer.
  • Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
  • Comply with policies and procedures of the department or section in order to complete service satisfactorily.
  • Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
  • Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.

 

  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Minimum Qualifications:

  • 21 years of age, proof of authorization/eligibility to work in the United States.
  • High School Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
  • Work varied shifts, including weekends and holidays.
  • Minimum of one (1) year high volume experience as a bartender. Experience in a hotel casino environment preferred.
  • Candidates must possess excellent customer service skills.
  • Must be able to obtain a Health, TAM, and have a valid non-gaming registration.
  • Must possess a general understanding of specialty drinks, wine and fine spirits.
  • Must be able to demonstrate superior customer service skills by presenting a friendly, relaxed and professional demeanor, ability to manage multiple tasks with attention to detail while meeting business demands.
  • Must be able to complete cash transactions accurately and efficiently, basic math skills including addition, subtraction, multiplication and division a must.
  • Must maintain cleanliness of work area and equipment in accordance to Clark County Health Code Standards.
  • Must have a basic knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Physical Requirements:

  • Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather.
  • Must be able to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts in person, over the phone, and on the radio while working under pressure and meeting deadlines.
  • Must possess the ability to access all areas of the facility, stand, stretch, bend, and kneel without restriction.
  • Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.

About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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