Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
8/9/2016
Job Category:
Customer Service
Butler
LAS VEGAS SANDS CORP. | Penn, North Dakota
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Job Description

Position Overview:

The primary responsibility of the Butler is to provide exceptional service to Sands Casino Resort Bethlehem guests in personal Butler/Valet and amenity services.  All duties are to be performed in accordance with departmental, Sands Bethlehem (the “Sands”) and PGCB policies, practices, and procedures.

Essential Responsibilities:

  • Assist in the service of the suites and concierge lounge including, but not limited to, food and beverage service, restocking product, equipment and supplies.
  • Assist in the service of all food and beverages as outlined in SOPs.
  • Be able to respond to guest requests and answer questions about the Sands Casino Resort Bethlehem. When unable to answer take the time to research answer and respond in an appropriate manner.
  • Know, adhere to and practice all aspects of Sands Casino Resort Bethlehem Standards of Steel.
  • Be able to escort guest from the front of the hotel to the suites and serve the guests as needed including, but not limited to: hotel tour, suite tour, explanation of services, unpacking and packing luggage.
  • Run suites for dirty dishes and refresh as needed.
  • Record all pertinent data into guest profile as needed.
  • Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed.
  • Deliver and refresh all amenities.
  • Operate micros to standards to order food and beverages.
  • Record closed checks to SOPs.
  • Clean and maintain work areas to Sands Casino Resort Bethlehem standards.
  • Run errands as assigned to include, but not limited to: tickets, shopping, food products, deliveries and packages.
  • Fulfill guest’s requests as long as they are safe, legal and economically sound.
  • Provide a service or assistance to meet the needs of a guest, client or customer.
  • Ensures divisional/departmental compliance with Sands Casino Resort Bethlehem Standards of Steel customer service standards.
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
  • Complete all paperwork in accordance with PGCB and approved Sands’ standards.
  • Ensures compliance with Pennsylvania Gaming Control Board internal controls.
  •   Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.

  •   Provide superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards.

  •   Adhere to and complies with both departmental and overall property policies and procedures.

  • Ensures compliance with departmental and overall property policies and procedures.
  •   Perform any other related duties as assigned.

Minimum Qualifications:

Minimum Employment Requirements:

  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to the Sands appearance standards.
  • Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
  • Must be able to work varied shifts, including weekends and holidays.

 

Specific Position Requirements: 

  

  • Minimum 2 years of service experience in a first class hotel, casino, restaurant or related hospitality area.
  • Basic understanding of food and beverage service skills.
  • Basic understanding of service/hospitality skills.
  • Be able to speak and understand Mandarin dialect Chinese is highly desirable. 
  • Speak, read and write English clearly.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.
  • Ability to understand guest’s service needs.
  • Ability to work cohesively with other team members.
  • Work varied shifts, including weekends and holidays.
  • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Physical ability to access all areas of the property.
  • Work indoors and outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, variations in weather.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine etc.
  • Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Must be able to lift a minimum of 20 pounds, able to push and/or pull 200 pounds unassisted.
  • Must be able to qualify for and obtain a Pennsylvania Gaming Control Board License. 

Work Environment:

  • Ability to meet Specific Job Requirements and perform Position Responsibilities for this position.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
  • Ability to provide a service or assistance to meet the needs of a guest, client or customer.
  • Ability to comply with policies and procedures of the department or section in order to complete service satisfactorily.
  • Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
  • Ability to be alert to customer or client needs; to remedy or present a solution to a question, service request or service breakdown.
  • Ability to undertake additional responsibilities and respond to situations as they arise with or without supervision.
  • Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
  • Ability to maintain standards despite pressing deadlines; to do your work right the first time.
  • Ability to act in accordance with established guidelines; follow standard procedures; comply with written rules or practices.
  • Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, Acknowledge the benefits of having a diverse workforce.
  • Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit. 
  • Ability to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer or client needs.

 

Interview Criteria:

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About LAS VEGAS SANDS CORP.

Las Vegas Sands Corp (LVSC) owns and operates The Venetian Resort Hotel Casino (The Venetian Las Vegas), The Palazzo Resort Hotel Casino (The Palazzo) and The Sands Expo and Convention Center (the Sands Expo Center) in Las Vegas, Nevada, and the Sands Macao, The Venetian Macao Resort Hotel (The Venetian Macao) and the Four Seasons Hotel Macao, Cotai Strip (the Four Seasons Macao) in Macao, People's Republic of China (China). The Company is creating a master-planned development of integrated resort properties, anchored by The Venetian Macao. In addition, the Company is developing Marina Bay Sands, an integrated resort in Singapore, and Sands Casino Resort Bethlehem (the Sands Bethlehem), an integrated resort in Bethlehem, Pennsylvania. (Source: 10-K)

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