Experience:
No experience
Employment Type:
Full time
Posted:
7/19/2019
Job Category:
Physical Labor
IS Processor (Entry Level)
(This job is no longer available)
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Job Description

Role Overview:

* This role interfaces and resolves customer issues that require knowledge of minimum job requirements in of any of the following departments operational internal support processes
* Internal Support (processing support) - Order Entry (refi and Res), Lender Requests, Updates to Title
* E-Recordings - Order Entry (refi and res), disburse refunding checks, send back recorded documents with original documents
* Water/Sewer - Receive delivered mail, open and flatten into correct stacks, write file numbers on each bill
* Aged Checks - Escheat letter process on all recording checks company wide and monitor the post closing follow up email
* HOA - uploading CIC or SL Docs, Verifying HOA/CIC
* Interfaces and resolves customer issues that require knowledge of any facet of the technical and/or operational processes. Responsible for ensuring customer satisfaction and operational compliance

Primary Duties and Responsibilities:

Customer Interaction

* Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image
* Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed
* Maintain direct, continuing relationship with assigned customers; take responsibility for customer satisfaction and loyalty
* Participate in department marketing activities which may include attending after hours functions as requested or required
* Coordinate daily closing activity to fulfill team responsibility for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments

Pre-Closing

* Collect property data e.g. payoff statements, tax status, homeowners association status letter, water and sewer status
* Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a pro-active approach in notifying customers of potential roadblocks or issues
* Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents
* Prepare general and specialized closing documents; organize real estate and lender loan documents in preferred order

Post Closing

* Disburse funds and documents according to instructions from mortgage company, payoff lender, title and other appropriate parties
* Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with appropriate state/county agency

Preferred Qualifications:

Technical Knowledge

* All technical knowledge required for Customer Experience Officer
* Solid understanding of commonly used endorsements, OEC and re-issue rates, all sections of the contract and how each relates to the closing process, the settlement statement and each line item, seller proceeds, borrower funds and lender approval

Characteristics we are looking for

* Possesses a willingness to actively commit to work and invest time, talent and best efforts to accomplish goals
* Is trustworthy - demonstrates honesty; keeps commitments, and behaves in a way that gives others confidence in personal intentions. Represents Land Title well to customers and community
* Can handle stress in a manner that is acceptable to others and to the organization

Skills

* Ability to use appropriate interpersonal styles and communication methods to gain and retain business from prospects and clients
* Ability to determine and meet customer needs, build productive customer relationships and take responsibility for customer satisfaction and loyalty
* Ability to develop and use collaborative work relationships to accomplish team and Company goals
* Effective time management skills

Basic Qualification

* Ability to Obtain Colorado Notary

About Land Title Guarantee Company

Land Title Guarantee Company seeks to be the best title company in town as viewed by our customers, employees, and competition. Land Title is a customer oriented and profit motivated title and escrow company that offers a quality product with excellent service and differentiates itself from its competitors as the best-not the biggest. We are a company that does not over-react to market conditions or competitor actions, nor are we strangled by cost control measures; instead, we monitor critical expense areas to ensure bottom line success. We also pride ourselves on our reliability, and we constantly strive to improve the quality of life for our employees-our greatest asset. We want to be a company that: is built on relationships with long term customers-in fact, we consider our customers as our partners in success provides quality service, which allows us to grow interacts with our customers and welcomes their feedback does everything we can to not only assure a pleasant experience for our customers but to exceed their expectations pays attention to our people, training them to be more effective and better equipped to serve our customers looks for change in all areas and makes it a driving force is technologically progressive recognizes our civic responsibility, which is not only our obligation but which is just good business has a spirit of entrepreneurship that comes from seeing ourselves as a partner with our clients-when they do well because of our service, we will do well Land Title Colorado