No experience
Employment Type:
Full time
Job Category:
Customer Service
Assistant Store Manager - Victoria's Secret - Baldwin...
(This job is no longer available)
L brands | Los Angeles, CA
Grad Date

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Job Description


A Victoria's Secret Assistant Store Manager (Brand Operations) is a values-based leader that deliversexceptional customer and associate experiences to grow top line sales. An Assistant Store Manager (Brand Operations)leads store performance through our core values of The Customer Rules, ItMatters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads toSuccess.

Primary Responsibility: The Assistant Store Manager (Brand Operations) has theprimary responsibility of driving total store results in Sales, Shrink,Turnover, and Payroll Management in absence of the Store Manager. Additionally, the Assistant Store Manager(Brand Operations) owns workforce management processes, product life cycle, andasset protection of entire store.

Direct Report: Manager(s),Supervisor(s) and Sales & Support Generalists

Success Metrics:

* SalesGrowth to Last Year
* ShrinkReduction
* TurnoverImprovement
* PayrollControl

Key Responsibilities:

To perform this job effectively An Assistant Store Manager (BrandOperations) must be able to perform all the responsibilities satisfactorily.

Culture and Customer:

* Developsassociate retention strategies with Store Manager.
* Personallydemonstrates and provides coaching to total store through selling behaviors,and building customer loyalty.
* Displaysunderstanding of how all roles work for the good of the team.


* Personallyexecutes Talent Life Cycle for direct reports and is accountable for executionof assigned team. Talent Life Cycle actions include selection/interviewing,onboarding, coaching/performance management, succession, reward and recognition,and culture/engagement.
* Schedulesand leads performance management for direct reports (Annual, Mid-year, MonthlyTouch points) and oversees execution of assigned team.
* Identifiespersonal successor and co-creates individual development plans for directreports.


* Schedulesall brand's initiatives and strategies (Sales Education, Launches, Events,Brand Promotions, and Product Testing).
* Schedulesbrand guide planning, mapping and execution.
* Supportsbrand guide execution in absence of Brand Operations Supervisor.
* Maintainsvisual merchandising standards of total store.


* Inspectspayroll coding for accuracy and makes daily, weekly, monthly decisions tomanage labor plan.
* Executesall workforce management requirements including; schedule creation, entering inevents/fixed schedules, editing, and posting.
* Inspectsassociate availability, scheduling practices, and zoning of total store and approvesall associate requests off.
* Ownsunderstanding shipment visibility to ensure processing payroll is scheduled tomeet product flow demands and adjust schedule appropriately.
* Primaryowner of Asset Protection (AP).
* SharesKey Performance Indicator reporting and builds capability of entire store teamaround physical inventory outcomes.
* Leadsexecution of all store projects and compliance; including physical inventory,markdowns, re-tickets, and other non-selling related task.
* Overseesteam processing and replenishment.
* Determinesoperational and product life cycle planning for store and drives businessgrowth though short term and long term actions that focus on improvingmerchandise availability.
* Setsweekly direction and supports execution for product life cycle activities whichincludes; processing, backroom organization, replenishment, and sell down.
* Personallyowns partnership with maintenance and tracking and follow-up of all maintenanceissues.
* Managessupply budget and makes final decision on all supply orders.

All leadership roles at Victoria'sSecret are responsible for:

* Leadingand demonstrating the company values within the store at all times.
* Leading the entire sales floor whileassigned to the role of Customer Sales Lead (CSL) and ensuring the team isdelivering the best buying environment for the customer.
* Gainingbusiness insight by reviewing total store results daily, weekly and monthly andlinking behaviors to actions.
* Upholding positive associate relationsthat lead to engagement in the brand and the team.
* Executingstore opening and closing procedures and recovery.
* Reinforcing store strategies to reduceshrink and build personal capabilities in asset protection.
* Effectively managing and controllingexpenses.


* Previous experience leading leaders and associate teams
* Demonstrates ability to improve customer satisfaction and drive customer loyalty
* Proven ability to effectively delegate, follow up and communicate with all levels of the organization
* Demonstrates ability to manage complex and competing priorities with time management and organizational skills
* Demonstrates ability to assess talent, coach, develop and manage performance
* Demonstrates business acumen with strong strategic and analytical skills
* Demonstrates excellent visual merchandising skills
* Ability to work nights, weekends, holidays, and during non-business hours

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.