3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
Vendor Management Specialist (Staffing)
(This job is no longer available)
Kelly Services, Inc. | Santa Monica, CA
Grad Date

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Job Description

It's more than a Job! It a passion! Kelly Services a global leader in workforce solutions seeks a highly motivated Vendor Management Specialist. This individual will leverage staffing, procurement and supplier management expertise to bring customers a centralized workforce solution.

The Vendor Management Specialist (VMS) is responsible for facilitating the hiring process of contract employees for a complex or high volume account by using an e-procurement tool and managing relationships between the client (hiring managers) and the approved vendors. This position is on site with the clients.

Duties and Responsibilities:

* Requisition Creation and Order fulfillment
* Create/assist hiring manager in creating requisition and enter into VMS tool
* Screen information on incoming Requisition
* Perform intake call with hiring managers
* Broadcast job posting/requisition via e-tool
* Clarify requisition via Spot Light call or with individual suppliers as needed
* Monitor daily progress of requisition and follow up accordingly
* Review resumes
* Short List candidates and provide high quality candidates to hiring manager
* Meet with hiring managers in-person to review job requirements, candidate resumes, understand qualification gaps of presented candidates, etc.
* Spend 1 day per week in the customer's location (in one of the many AbbVie campus buildings) to be available to questions, follow-up, etc.
* Coordinate and schedule interviews for hiring managers
* Help manager select and reject candidate in VMS tool
* Negotiate bill rates to ensure that they are aligned with current market rates
* Maintain discipline of execution by staying focused on market goals and objectives; manage time and competing priorities; be committed to Kelly process, technology, and documentation requirements; and taking the initiative to learn and fully understand the client's needs and skills required for open roles being managed
* Adhere to Equal Employment Opportunity Commission, Americans with Disabilities Act, and affirmative action guidelines

Client, Program and Supplier Management

* Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met by taking an active role in continuous improvement and service delivery. Metrics include but are not limited to; successful fill rate, cycle time (submittals, work order creation, etc), rate compliance, hiring manager/client satisfaction
* Utilize bill rate benchmarking data and competitive bidding to ensure cost containment for the customer
* Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication
* Drive adherence to customer policy and procedures throughout multiple levels of the customers and suppliers
* Proactively identify service delivery issues and provide appropriate and timely solutions
* Conduct weekly/monthly Supplier review calls
* Conduct training to Suppliers and hiring managers
* Act as a liaison with Suppliers to resolve daily operational issues; escalate as appropriate
* Prepare and conduct Supplier Summit activity
* Prepare and conduct Supplier Scorecard Activity

Technology Support

* Provide support of Technology when necessary (e.g., update data to resolve timesheet integration errors; provide feedback on processes to improve integration design)
* Support Technology updates
* Develop strong knowledge of VMS technology in order to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalate
* Other duties as assigned

Knowledge, Skills and Abilities:

* Technology: 3+ years' experience in VM role, or a role where the use of web based technology to manage a process was a majority of daily responsibility
* HR/Staffing: 3+ years' experience in a role where dealing with full cycle staffing/recruiting practices was a majority of daily responsibility
* Exposure to or understanding of Independent Contractors (IC) and Statement of Work (SOW)
* Understands HR/Staffing practices such as on-boarding, off-boarding, screening, talent management, recruiting, employment law, contract language, etc.
* Product: 1+ years' IT and/or Pharmaceutical recruiting/staffing experience is highly desirable


* Word, Excel & PowerPoint
* Web-based/VMS/ATS technology (examples may include: Fieldglass, IQN, Ariba Sourcing, Ariba Buyer, Oracle , SAP, Peoplesoft, HRIS , Workday, Coupa, Taleo)
* Organization: Can manage multiple situations effectively. Multitask, proactive follow up, acts with a sense of urgency, has attention to detail.
* Initiative: Knows what needs to be done and does it without being asked. Has excellent follow through. Self-motivated, gets the job done, willing to go the extra mile, able willing to work independently.
* Communication: Effective communication that is spoken, written and includes listening. Customer service approach, effective at all levels of an organization, able to guide customer and suppliers, consultative interaction with clients, can manage difficult conversations.
* Analytical: Ability to see interrelationships of data/ideas. Can assess a candidate against criteria, use of program data to educate customer, supplier and drive change.
* Interpersonal Skills: Builds and maintains strong relationships. Builds strong relationship with client, suppliers, and internally, mentors suppliers, able to solution, challenges status quo.

About Kelly Services®

As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.