No experience
Employment Type:
Full time
Job Category:
Venue Coordinator
(This job is no longer available)
Kaplan, Inc. | Washington, DC
Grad Date

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Job Description

Job Title

Venue Coordinator

Job Description

As an In Person Venue Coordinator you will…

* Be part of a dynamic team that pushes our In Person business from schedule driven staffing model into a teacher driven scheduling model that builds class schedules around our top teachers and market needs.

* Partner daily with Scheduling Manager(s) and Teacher Manager(s) to proactively manage inventory strategy as well as review upcoming and ongoing classes.

* Collaborate with team to solve problems and ensure excellent student experiences across your geographical area.

* Identify and schedule rooms for In Person classes and events.

* Coordinate all scheduling changes, including cancellations, make-up sessions, and capacity management.

* Support Kaplan-owned facilities, including auditing, coordinating site visits, monitoring, escalating and resolving reported issues.

* Ensure billing accuracy and timely payment to vendors, including A/P resolution.

* Be responsible for End-of-Month financial reporting including reviewing, auditing and processing credit card transactions and invoices for proper expense coding.

* Serve as a customer service rep for In Person classroom vendor issues, including resolution of reported issues.

* Coordinate Kaplan owned facility usage between KTP businesses and other Kaplan business units.

* Obtain and review contracts to ensure they meet legal requirements, signs contracts from vendors, and escalates when necessary.

* Follow all SOPs and SLAs for service and operations.

As an In Person Venue Coordinator you should be…

* Driven-Operates at a high capacity and thrives in a multitasking environment. Does not shy away from challenges and finds satisfaction in their completion.

* A Strong Communicator-Communicates effectively both internally and externally. Capable of negotiating effectively in order to meet company needs.

* Detail Oriented-Easily notices and strictly adheres to the finer points of contracts and agreements. Works well with data sets and basic accounting.

* Strategically Minded-Understands market trends and negotiates accordingly. Controls costs at all steps of operation. Utilizes systems and tools to effectively and efficiently complete tasks.

* Conscientious-Desires process and seeing a job well done. Moves quickly to achieve timely completion of all tasks and assignments.

* Organized- Demonstrates the ability to create a strategy, assign and delegate responsibilities, and/or complete tasks and responsibilities independently in order to successfully execute the plan. Owns the matter at hand.

* Analytical-Identifies and exploits opportunities to drive results. Creates logical processes where none exist and raises ideas to improve existing processes.

* Focused-When assigned a task, can follow through and make the necessary corrections to stay on track. Ability to prioritize and handle multiple tasks and details. Does not let important details slip through the cracks or derail a project.

* Reliable-Completes work in a diligent, efficient, and timely manner. Meets deadlines and can be relied upon by peers and managers to deliver consistently as promised.

* A Steward of Kaplan-Nurtures the Kaplan brand, serves as an ambassador, represents the company with integrity, and first responder to all operational needs within respective function.

* Knowledge Seeking-Looks for ways to continually increase knowledge and skills - technical, professional, or other. Effectively utilizes this expertise to contribute to, enhance, or supplement core job duties.

Our Culture expects...

* Adaptability to Change-Always ready for the next iteration. Thrives in a change culture and looks forward to new challenges.

* Always Learning-Seeks out opportunities for self development. Demonstrates ability to quickly and proficiently understand and absorb new information.

* Communication-Transparent about all difficulties to team members and supervisors. Sets expectations correctly with employees. Responsive to deadlines. Skilled with multiple modes of communication in the remote workforce - not just email.

* Customer Focus-Views problems and processes from the customer's perspective. Makes the customer experience a top priority.

* Dynamic Teamwork-Coordinates with partners as an agile and dynamic team that adapts quickly to any challenge. Understands and supports the goals of cross-functional peers and greater needs of business.

* Proactivity-Acts without being told what to do. Directs self to work without personal supervision but still prioritizes correctly and raises concerns immediately.

* Receptiveness-Actively solicits feedback and reacts openly to constructive criticism or negative feedback. Understands the value of feedback. Works to incorporate feedback in order to improve.

* Resourcefulness-Deals skillfully and promptly with new situations and difficulties. Develops solutions that will provide a strong customer experience despite limited time, personnel resources, or money.

* Sense of Urgency-Action oriented. Moves forward when less than 100% certain and responds/iterates along the way.


* Bachelor's degree

* Strong in Excel and Google products

* Ability to analyze data and make data based decisions

* Ability to thrive in an innovative, creative, and teamwork-oriented professional environment

* Ability to work extended hours in order to meet business objectives (some evening and weekend hours required)

* Embracive of a fast-paced working environment with evolving job responsibilities

* Ability to work effectively in a dispersed workforce


Remote/Nationwide, USA

Additional Locations

Employee Type


Job Functional Area


Kaplan is an Equal Opportunity Employer

About Kaplan, Inc.

Kaplan Professional, based in Chicago, provides education, certification and professional development courses for financial services, IT, legal, real estate, architecture, engineering, contracting and home inspection professionals and corporations. In addition, Kaplan Professional provides comprehensive licensing and compliance solutions to top financial institutions around the world. Offering an array of educational tools, from on-site training and classroom instruction to over 600 online courses, Kaplan Professional serves individuals who must maintain licenses and comply with regulatory mandates. Kaplan Professional is a unit of Kaplan, Inc., a wholly owned subsidiary of The Washington Post Company (NYSE: WPO).