1-3 years of experience
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Employment Type:
Full time
Job Category:
Academic Advisor
(This job is no longer available)
Kaplan, Inc. | Washington, DC
Grad Date

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Job Description

Job Title

Academic Advisor

Job Description

Provide coaching and administrative support to a cohort of approx 250-350 online students to realize their educational goals.

Key Job Responsibilities:

* Coordinate a student's transition from enrollment through the registration and welcome contact processes and facilitate their entry into classes.
* Establish and maintain a mentor/coaching relationship with students.
* Coach students to a level of academic self-sufficiency as their degree program progresses by utilizing a pre-determined catalog of courses.
* Adhere to contact rate, registration rate, and other metrics.
* Monitor high rates of student matriculation, graduation, and overall retention.
* Utilize technology (email/phone) to proactively communicate with students about academic progress.
* Monitor student academic success including, but not limited to: GPA, SAP, Graduation Progress, Student Honors, Attendance and communicate accordingly.
* Provide comprehensive and thorough student advocacy to resolve issues that affect student progress and satisfaction and escalate to the proper level as required.
* Provide consistently high levels of service to any and all Kaplan students, regardless of whether they are members of your assigned cohort.
* Serve as liaison between the student and other University departments as necessary.
* Provide timely and accurate execution of assigned administrative and other duties.
* Communicate effectively and frequently with management about successes, issues, barriers, and other matters.
* Other Duties as assigned.

Minimum Qualifications:

* Bachelor's Degree and 1-2 years' related experience; previous customer service experience a plus
* Proficiency in Microsoft Word, Excel, and Google email
* Excellent organizational and written/verbal communication skills, with the ability to handle multiple tasks simultaneously
* Ability to follow established processes, work effectively on a team, and maintain a positive attitude
* Proven ability to perform to established quantitative and qualitative metrics and outcomes
* Ability to learn fundamental workings of content management systems and web applications


Des Moines, IA, USA

Additional Locations

Employee Type


Job Functional Area

Education Advising

Kaplan is an Equal Opportunity Employer

About Kaplan, Inc.

Kaplan Professional, based in Chicago, provides education, certification and professional development courses for financial services, IT, legal, real estate, architecture, engineering, contracting and home inspection professionals and corporations. In addition, Kaplan Professional provides comprehensive licensing and compliance solutions to top financial institutions around the world. Offering an array of educational tools, from on-site training and classroom instruction to over 600 online courses, Kaplan Professional serves individuals who must maintain licenses and comply with regulatory mandates. Kaplan Professional is a unit of Kaplan, Inc., a wholly owned subsidiary of The Washington Post Company (NYSE: WPO).