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SSD Credentialed Trainer II - (Epic/HealthConnect...
Kaiser Permanente | Pasadena, California
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Job Description


The SSD Credentialed Trainer II is responsible for providing high quality and cost effective deployment and optimization training on a variety of clinical computer systems and/or EMR applications to a broad array of end users, including physicians, nurses, ancillary and technical staff. The SSD Credentialed Trainer II understands and incorporates on an ongoing basis the system enhancements into their training delivery, and has expert knowledge of the functionality of multiple applications and associated workflows. The SSD Credentialed Trainer II creates curricula and delivers customized training to diverse groups. Credentialed trainers are not required to be Epic certified, but they are required to become KP credentialed in multiple Epic and non-Epic applications, with KPHC Credentialing in at least one application occurring within 6 months of hire.

Essential Functions:

* Provide classroom, web based and one-on-one training to KP physicians, nurses, ancillary and technical staff and other end-users and to application project team members.
* This requires mastery of multiple complex curricula varying from 4 to 16 hours in length.
* Keep up to date with knowledge of products, clinical and operational workflows and all assigned curricula, including incorporating frequent application enhancements into each curriculum trained.
* Stays abreast of learning and training theory, methods, technology and new materials.
* Provide product updates and optimization training for multiple applications and in support of organizational strategic initiatives to clinical and non clinical end users as well as to project team members.
* Design curricula and develop materials for customized training.
* Serve as Subject Matter Expert in creation and periodic revision of Regional curricula for various applications.
* Serve as master trainer providing training and coaching to Credentialed Trainer I and other trainers.
* Develop training strategies in coordination with clients to include needs assessment, methodologies, training schedules, training logistics, evaluation and data reporting.
* Provide command center, on site, and remote end user support during system go lives, annual application upgrades and on an ongoing basis to improve end user system proficiency and address end user's system issues.

Basic Qualifications:


* Minimum five (5) years in the field of education and/or systems training, preferably experience with technical and clinical systems training (e.g. Epic, Cerner or other clinical or EMR systems).


* Bachelor's degree in health care operations, clinical, education OR four (4) years experience in a directly related field.
* High School Diploma or General Education Development (GED) required.

License, Certification, Registration

* Successful completion of one (1) or more KP Credentialing course(s) within six (6) months.
* Vehicle and California Driver's License required.

Additional Requirements:

* Proficiency with standard Windows software including Excel, PowerPoint and Word.
* Classroom management skills.
* Knowledge of adult learning theory and application.
* Project management skills.
* Presentation skills.
* Strong communication skills.
* Technical and business writing skills.
* Curriculum design skills.
* Ability to work independently, as well as in a team environment.
* Ability to manage time and multiple projects and assignments effectively without direct supervision.

Preferred Qualifications:

* Experience using a learning management system.
* Masters degree or clinical licenses.
* Clinical license or certification.
* Web based training production skills.
* Epic Beacon or Inpatient experience preferred.


* This is a temporary position.

Primary Location: California,Pasadena,West Annex - Parsons 74 N. Pasadena Ave. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Temporary Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Individual Contributor Job Category: Education / Training Department: Systems Solutions and Deployment Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Click here for additional requirements >

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.


As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.