Experience:
No experience
Employment Type:
Full time
Posted:
4/22/2018
Job Category:
Sales
Associate Account Management II
(This job is no longer available)
Kaiser Permanente | Walnut Creek, CA
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Job Description

Description: Manage business processes that support achieving and maintaining optimal business position in order to sustain and grow membership. Provide support to group Account Management client servicing functions and preparation of information to existing accounts to ensure deadlines are met and a timely response given to inquiries. Create sales opportunities through targeted external customer facing enrollment activities, effective relationships with brokers/consultants and front line benefit contacts, to increase membership, build support for KP, and enhance group customer loyalty and retention. Monitor and maintain data integrity within sales systems, accounts and book of business in order to improve external communication, sales performance, and book of business management.

Essential Responsibilities:

Track, monitor and ensure that contracts, pricing and membership accounting have accurate information and implement the negotiated terms of the final renewal with focus on business processes.

Manage the process of resolving complicated and sensitive employer-initiated concerns in order to build purchaser loyalty and retain membership.

Understand account strategy, goals, and financial position.

Coordinate the flow of information in order to keep the process moving to meet strategic objectives.

Through ongoing account contacts, identify situations that may signal opportunities for growth for KP and alert account manager.

Identify and act on enrollment opportunities including: presentations; benefit fairs; health fairs; and Q & A sessions.

Identify and report trends and/or systematic issues within a book-of-business as they become apparent and provide solutions and possible opportunities for growth.

Identify knowledge network key resources and link capability to account strategy and service issues.

Participate in Account Strategy sessions and work on targeted accounts in conjunction with the Account Manager.

Act as the primary point of contact for group customer contacts as related to contracts, benefits, rates or renewal activities.

Understand the customer's business and business challenges. Know customer's Human Resources and Benefits staff and how decisions get made.

Create and increase credibility by demonstrating knowledge of each customer's unique benefit package.

Employ appropriate sales systems to accurately maintain account information.

Ensure accurate enrollment process, payment arrangements and contract is understood, agreed to and met.

Collect specific business information and competitive data required for account strategies by established deadlines.

Ensure accurate and complete data is entered into correct business applications.

Review data and alert account manager to outliers or potential problems.

Ensure timely submission of reports as directed by the account manager. If Small Business Unit:

Accountable for business processes and administrative requirements to support assigned accounts.

Establish and maintain relationships with front line business owners in support of assigned Account Manager.

Assist with in-field demonstrations and teachings to employers and brokers on KP online technology to facilitate maximization of all KP online tools.

Explain and negotiate complex underwriting methodology with client and advisors. If Cross Regional/Multi-State:

Collaborate in the coordination cross regional growth opportunities.

Participate in interregional account teams to coordinate renewals and ensure creation of a single uniform presentation.

Basic Qualifications:

Experience

Minimum two (2) years of experience in sales, telemarketing, customer service in an office setting, claims, or marketing. Education

Bachelor's degree in marketing, finance, business administration OR four (4) years experience in sales, telemarketing, customer service in an office setting, claims, or marketing. License, Certification, Registration

N/A

Additional Requirements:

Demonstrated record of meeting individual business objectives.

Experience using customer service skills with the ability to articulate and respond to issues.

Proficiency in computer and analytic skills.

Experience creating client presentations using Microsoft Office programs and use of client databases.

Experience using effective verbal and written communication skills.

Experience in strong interpersonal, presentation, and persuasion skills.

CA Accident and Health Insurance license required within 90 days of hire date.

If National Accounts or Stockton Telesales: All applicable state license(s) required within 90 days of hire date, as dictated by regional requirements.

If Medicare Sales Representative/Sales Managers/Enrollers: No license requirement.

If Occupational Health: No license requirements.

Preferred Qualifications:

Two (2) years of experience in sales, account management or health plan administration in healthcare or health insurance industry.

Background experience in brokerage/consultant, insurance carrier, TPA, or benefits administration provides an advantage.

One (1) year of experience with employee group benefits.

One (1) year of experience in underwriting processes, healthcare products, and contracts.

Demonstrated understanding of current/future trends and changes in healthcare/health insurance laws/regulations.

Demonstrated understanding of competitor's strengths, weaknesses and strategies.

Primary Location: California,Walnut Creek,501 Lennon Lane 501 Lennon Ln. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:30 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Entry Level Job Category: Sales and Marketing Department: North East Bay Account Management Travel: Yes, 5 % of the Time

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Click here for additional requirements >

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.