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Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
12/7/2015
Job Category:
Information Services
Industry:
Health Care & Medicine
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Project Management Lead
Kaiser Permanente | Greenwood Village, Colorado
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Job Description

Shared Technical Services Lead Project Manager Job Description

 

Were looking for big ideas that can embrace multiple petabytes of vital information. Thats how much data we manage and store at Kaiser Permanente. Were home to some other big ideas, like creating KP HealthConnect, the nations largest electronic medical record system, using social media and text messaging to help members engage in their own care, and developing predictive modeling tools that anticipate health issues before theyre an issue. Its the kind of thinking thats shaping the future of technology, health care, and the lives of all of our members. If youre ready to contribute your own big ideas, join us. 

 

Named to the Computerworld Top 100 Best Places to Work, the Kaiser Permanente Information Technology (IT) organization is the team that powers the health IT leadership of Kaiser Permanente (KP). Driving national news coverage and influencing the health care agenda in Washington, D.C., the technology strategies and innovations of this 6,500 person strong, multi-billion dollar technology division are at the forefront of KP's commitment to help shape the future of health care. KP is recognized as one of America's leading health care providers and not-for-profit health plans. 

 

As one of the nation's leaders in quality health care for over 55 years, Kaiser Permanente is dedicated to enhancing health care delivery through state-of-the-art information tools and top-notch talent. The experts at Kaiser Permanente Information Technology are at the heart of that mission and you can be one of them. If you are excited about working with cutting edge technology and have the right blend of creativity and experience, consider the following opportunity within our Chief Technology Office (CTO).

 

This position exists within the CTO organization under Shared Application Services (SAS) and will be part of the Document Repository Management (DRM) team.  The DRM team provides expertise in enterprise document management platforms and solutions for Kaiser Permanente, currently supporting the document capture and repository needs for KP HealthConnect Clinical Scanning across multiple regions as well as Health Plan applications providing electronic documents to members, brokers and internal Customer Service Agents through KP.org and other portals.   Additionally, DRM will be providing an Enterprise Fax service through leveraging a Fax over IP collective built on OpenText RightFax and the migration of various RightFax vertical deployments on to the new Enterprise Collective.

 

The Shared Technical Services Lead Project Manager will play a key role in leading efforts to plan, design, implement and sustain the RightFax Enterprise Collective as a Shared Technical Service for use by all KP business and application areas requiring fax services.  The Enterprise Collective will process millions of faxes annually, utilizing a highly complex, high volume infrastructure that must be maintained 24x7x365.  The successful candidate will develop project plans, and manage RightFax implementations to achieve on-time, on-budget delivery of expected business value.   

 

 

Essential Functions:


Overall :

         Manages complex projects or multiple projects of moderate complexity .

         Total Managed Project Budget: Up to 10M.


Project Complexity :

         Multiple Sites.

         Up to 10 interdependent Work Tracks.

         Scope of work encompasses multiple business units and may span across multiple portfolios.

         Scope of project enhancements is across multiple applications, with applications spanning across multiple portfolios or BIO organizations.

         Project scope includes internally, externally and ASP supported applications.
Project Integration Management :(Project Charter, Scope, Project Management Plan, Direct and Manage Project Execution, Control Work and Changes, Close Out).

         Converts business cases to business plans.

         Develops and executes user training plans.

         Stays abreast of portfolio projects.

         Develops framework and manages the tracking of interdependencies within or across projects.

         Manages coordination across multiple stakeholders from both IT and Business to ensure project objectives are met.

Project Scope Management :(Scope planning, definition, WBS, scope verification, scope control).

       Understands and consistently meets project stakeholder expectations within scope of project role by responding promptly to client/stakeholder inquiries.

       Demonstrates knowledge and use of change management process.

 

Project Time Management :(Detailed activity and resource planning, on time control).

       Responsible for accurate time reporting for project work they are leading.

       Manages tracking of interdependencies across multiple sub-projects.

       Responsible for measuring and reporting "on time" metric for assigned scope.

 

Project Cost Management :(Detailed activity and resource costing, on budget control, develop and manage forecasts).

       Leverages knowledge and prior experience to develop appropriate solutions.

       Responsible for measuring and reporting "on budget" metric for assigned scope.

 

Project Quality Management: (Project quality plan, perform quality assurance and control).

       May provide quality reviews and guidance for projects.

       Coordinates with appropriate technical groups the development of and maintenance of the system acceptance test environment.

       Ensures quality criteria are met before software is distributed.

       Directs or may develop the quality/testing strategies for the project.

       Provides best practice recommendations and trade-off scenarios for consideration.

 

Project Human Resource Management :(HR Planning, Acquire, Develop, Manage Team).

       Leverages knowledge of and trains members team in Project Management methodology, skills, and tools.

       Provides input to performance appraisals for team members.

       Provides direct, constructive feedback/ and coaching to team members.

       Handles or escalates performance issues.

       Provides project management mentoring for team members.

       Conducts team building and development activities.

       Establishes coordination across projects to ensure adequate resources are available and delivery commitments are met.

       Oversees transition of project team members to new projects.

 

Project Communications Management :(Communications Planning, Information Distribution, Performance Reporting, Stakeholder Management).

       Responsible for tracking and reporting accurate project and deliverable status for assigned scope of work.

       Capable of developing communication presentations with minimal guidance.

Shared Technical Services Lead Project Manager Job Description

 

Were looking for big ideas that can embrace multiple petabytes of vital information. Thats how much data we manage and store at Kaiser Permanente. Were home to some other big ideas, like creating KP HealthConnect, the nations largest electronic medical record system, using social media and text messaging to help members engage in their own care, and developing predictive modeling tools that anticipate health issues before theyre an issue. Its the kind of thinking thats shaping the future of technology, health care, and the lives of all of our members. If youre ready to contribute your own big ideas, join us. 

 

Named to the Computerworld Top 100 Best Places to Work, the Kaiser Permanente Information Technology (IT) organization is the team that powers the health IT leadership of Kaiser Permanente (KP). Driving national news coverage and influencing the health care agenda in Washington, D.C., the technology strategies and innovations of this 6,500 person strong, multi-billion dollar technology division are at the forefront of KP's commitment to help shape the future of health care. KP is recognized as one of America's leading health care providers and not-for-profit health plans. 

 

As one of the nation's leaders in quality health care for over 55 years, Kaiser Permanente is dedicated to enhancing health care delivery through state-of-the-art information tools and top-notch talent. The experts at Kaiser Permanente Information Technology are at the heart of that mission and you can be one of them. If you are excited about working with cutting edge technology and have the right blend of creativity and experience, consider the following opportunity within our Chief Technology Office (CTO).

 

This position exists within the CTO organization under Shared Application Services (SAS) and will be part of the Document Repository Management (DRM) team.  The DRM team provides expertise in enterprise document management platforms and solutions for Kaiser Permanente, currently supporting the document capture and repository needs for KP HealthConnect Clinical Scanning across multiple regions as well as Health Plan applications providing electronic documents to members, brokers and internal Customer Service Agents through KP.org and other portals.   Additionally, DRM will be providing an Enterprise Fax service through leveraging a Fax over IP collective built on OpenText RightFax and the migration of various RightFax vertical deployments on to the new Enterprise Collective.

 

The Shared Technical Services Lead Project Manager will play a key role in leading efforts to plan, design, implement and sustain the RightFax Enterprise Collective as a Shared Technical Service for use by all KP business and application areas requiring fax services.  The Enterprise Collective will process millions of faxes annually, utilizing a highly complex, high volume infrastructure that must be maintained 24x7x365.  The successful candidate will develop project plans, and manage RightFax implementations to achieve on-time, on-budget delivery of expected business value.   

 

 

Essential Functions:


Overall :

         Manages complex projects or multiple projects of moderate complexity .

         Total Managed Project Budget: Up to 10M.


Project Complexity :

         Multiple Sites.

         Up to 10 interdependent Work Tracks.

         Scope of work encompasses multiple business units and may span across multiple portfolios.

         Scope of project enhancements is across multiple applications, with applications spanning across multiple portfolios or BIO organizations.

         Project scope includes internally, externally and ASP supported applications.
Project Integration Management :(Project Charter, Scope, Project Management Plan, Direct and Manage Project Execution, Control Work and Changes, Close Out).

         Converts business cases to business plans.

         Develops and executes user training plans.

         Stays abreast of portfolio projects.

         Develops framework and manages the tracking of interdependencies within or across projects.

         Manages coordination across multiple stakeholders from both IT and Business to ensure project objectives are met.

Project Scope Management :(Scope planning, definition, WBS, scope verification, scope control).

       Understands and consistently meets project stakeholder expectations within scope of project role by responding promptly to client/stakeholder inquiries.

       Demonstrates knowledge and use of change management process.

 

Project Time Management :(Detailed activity and resource planning, on time control).

       Responsible for accurate time reporting for project work they are leading.

       Manages tracking of interdependencies across multiple sub-projects.

       Responsible for measuring and reporting "on time" metric for assigned scope.

 

Project Cost Management :(Detailed activity and resource costing, on budget control, develop and manage forecasts).

       Leverages knowledge and prior experience to develop appropriate solutions.

       Responsible for measuring and reporting "on budget" metric for assigned scope.

 

Project Quality Management: (Project quality plan, perform quality assurance and control).

       May provide quality reviews and guidance for projects.

       Coordinates with appropriate technical groups the development of and maintenance of the system acceptance test environment.

       Ensures quality criteria are met before software is distributed.

       Directs or may develop the quality/testing strategies for the project.

       Provides best practice recommendations and trade-off scenarios for consideration.

 

Project Human Resource Management :(HR Planning, Acquire, Develop, Manage Team).

       Leverages knowledge of and trains members team in Project Management methodology, skills, and tools.

       Provides input to performance appraisals for team members.

       Provides direct, constructive feedback/ and coaching to team members.

       Handles or escalates performance issues.

       Provides project management mentoring for team members.

       Conducts team building and development activities.

       Establishes coordination across projects to ensure adequate resources are available and delivery commitments are met.

       Oversees transition of project team members to new projects.

 

Project Communications Management :(Communications Planning, Information Distribution, Performance Reporting, Stakeholder Management).

       Responsible for tracking and reporting accurate project and deliverable status for assigned scope of work.

       Capable of developing communication presentations with minimal guidance.

Qualifications

Basic Qualifications:

         Bachelors degree or 4 years of equivalent work experience
5 years of work experience in IT in a technical or project management role in a large-sized organization.

         Ability to work effectively as part of a team or independently without close supervision.

         Ability to effectively plan, multi-task and handle multiple projects or assignments concurrently.

         Excellent analytical and problem solving skills, with experience triaging and resolving technical issues/problems.

         Excellent oral and written communication skills.

         Strong customer service orientation and motivated self-starter.

         Strong technical aptitude with proven ability to quickly learn new technologies and skills

 

Preferred Qualifications:

         Experienced project manager with technical knowledge of OpenText RightFax.

         Knowledge and experience with Fax over IP

Some travel may be required.

Basic Qualifications:

         Bachelors degree or 4 years of equivalent work experience
5 years of work experience in IT in a technical or project management role in a large-sized organization.

         Ability to work effectively as part of a team or independently without close supervision.

         Ability to effectively plan, multi-task and handle multiple projects or assignments concurrently.

         Excellent analytical and problem solving skills, with experience triaging and resolving technical issues/problems.

         Excellent oral and written communication skills.

         Strong customer service orientation and motivated self-starter.

         Strong technical aptitude with proven ability to quickly learn new technologies and skills

 

Preferred Qualifications:

         Experienced project manager with technical knowledge of OpenText RightFax.

         Knowledge and experience with Fax over IP

Some travel may be required.

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.