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Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
11/25/2015
Job Category:
Business Development
Industry:
Health Care & Medicine
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Performance Excellence Consulting Internship
Kaiser Permanente | Oakland, California
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Job Description

This is a summer internship position that will start in June 2016.  This internship will support  day-to-day execution on specific Performance Excellence projects or significant workstreams. Responsibilities may include consulting on transformational Performance Excellence initiatives and projects that accelerate the achievement of results in priority areas for the Northern California region. Provides analysis, consultation, gap assessment, team facilitation and solutions. Accelerates the dissemination of successful practices and provides recommendations for organizational alignment. Deliverables result in practical, significant and measurable improvements in quality, service and efficiency across all Northern California Medical Centers.

 
Essential Functions:
Leads day-to-day execution for small teams on specific Performance Excellence projects or significant workstreams.
Works with Performance Excellence or NCAL subject matter experts to improve the quality of analysis and deliverables of teams' work.
Projects and consulting engagements focus on large-scale performance improvement processes in quality, service and efficiency of local and region wide hospital and health plan operations.
Primarily, projects will involve the implementation of Performance Excellence strategy with emphasis on accelerating Performance Excellence priorities and organizational transformation using performance improvement methodologies and approaches.
Addresses strategic issues specifically related to operational performance that span multiple topics and functional areas.
Develops analytical approaches to build a fact base that supports recommendations.
Develops key insights and recommendations with minor supervision from department leadership.
Collaborates with relevant data teams to develop analyses.
Independently develops Performance Excellence related documents and presentations that require only minor editing.
Delivers effective presentations with minimal support.
Leads meetings and frequently contributes ideas to support solutions and decisions.
For smaller projects, aligns teams and business partners to drive toward common Performance Excellence goals across quality, service and efficiency.
Builds strong counseling relationships with key regional owners of Performance Excellence initiatives or Medical Center leadership (e.g. Area Managers) to facilitate an effective working relationship between project teams and client.

This is a summer internship position that will start in June 2016.  This internship will support  day-to-day execution on specific Performance Excellence projects or significant workstreams. Responsibilities may include consulting on transformational Performance Excellence initiatives and projects that accelerate the achievement of results in priority areas for the Northern California region. Provides analysis, consultation, gap assessment, team facilitation and solutions. Accelerates the dissemination of successful practices and provides recommendations for organizational alignment. Deliverables result in practical, significant and measurable improvements in quality, service and efficiency across all Northern California Medical Centers.

 
Essential Functions:
Leads day-to-day execution for small teams on specific Performance Excellence projects or significant workstreams.
Works with Performance Excellence or NCAL subject matter experts to improve the quality of analysis and deliverables of teams' work.
Projects and consulting engagements focus on large-scale performance improvement processes in quality, service and efficiency of local and region wide hospital and health plan operations.
Primarily, projects will involve the implementation of Performance Excellence strategy with emphasis on accelerating Performance Excellence priorities and organizational transformation using performance improvement methodologies and approaches.
Addresses strategic issues specifically related to operational performance that span multiple topics and functional areas.
Develops analytical approaches to build a fact base that supports recommendations.
Develops key insights and recommendations with minor supervision from department leadership.
Collaborates with relevant data teams to develop analyses.
Independently develops Performance Excellence related documents and presentations that require only minor editing.
Delivers effective presentations with minimal support.
Leads meetings and frequently contributes ideas to support solutions and decisions.
For smaller projects, aligns teams and business partners to drive toward common Performance Excellence goals across quality, service and efficiency.
Builds strong counseling relationships with key regional owners of Performance Excellence initiatives or Medical Center leadership (e.g. Area Managers) to facilitate an effective working relationship between project teams and client.

Qualifications

Basic Qualifications:
Experience
Minimum two (2) years of consulting experience required.
Education
Bachelor's degree, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A
 
Additional Requirements:
Must have proven experience in applying analytic tools and techniques to structure and solve problems.
Must demonstrate advanced verbal and written communication skills and presentation skills to effectively persuade and influence in order to achieve desired outcomes.
Must demonstrate strong interpersonal skills to effectively build counseling relationships with business partners across departments and facilitate work among teams.
Must have good understanding of one or more functional areas of the Kaiser organization.
Must demonstrate competencies and skills as specified to effectively perform the duties of the job.
Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
Experience in health care preferred.
Master's degree in business administration, public health or related field.
Basic Qualifications:
Experience
Minimum two (2) years of consulting experience required.
Education
Bachelor's degree, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A
 
Additional Requirements:
Must have proven experience in applying analytic tools and techniques to structure and solve problems.
Must demonstrate advanced verbal and written communication skills and presentation skills to effectively persuade and influence in order to achieve desired outcomes.
Must demonstrate strong interpersonal skills to effectively build counseling relationships with business partners across departments and facilitate work among teams.
Must have good understanding of one or more functional areas of the Kaiser organization.
Must demonstrate competencies and skills as specified to effectively perform the duties of the job.
Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
Experience in health care preferred.
Master's degree in business administration, public health or related field.

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.