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Experience:
No experience
Employment Type:
Intern/Co-op
Posted:
6/8/2015
Job Category:
Human Resources
Industry:
Health Care & Medicine
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HRSC Specialist II
Kaiser Permanente | Alameda, California
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Job Description

Under direct supervision, performs a variety of general personnel/clerical tasks in such areas as employee records, benefits, education/training, employment, compensation, and equal employment opportunity. Maintains both manual and automated personnel records, collects and compiles sensitive and confidential personnel statistics and prepares reports. In accordance with procedures, furnishes information to authorized persons and/or agencies. Provides information to all levels of employees regarding personnel policies and procedures. 

 

 

Essential Functions:

At the National Human Resources Services Center (NHRSC), under direct supervision, processes routine Human Resources employee job or benefit related transactions that result from various job events including but not limited to information changes such as new hires, pay, transfers, leaves of absences, disability, worker's compensation, and benefits according to established policies and procedures, collective bargaining agreements and laws.
Acts as a resource to NHRSC Liaisons, Management, and other service center team members. Responds professionally, accurately and timely to employee requests for information and changes by processing routine Human Resources transactions.
Retrieves, enters, and processes routine employee related data utilizing Windows-based Human Resources information systems.
Make outbound calls to transaction initiators and may require handling of incoming employee and manager calls as needed.
Performs other related duties as required.

Under direct supervision, performs a variety of general personnel/clerical tasks in such areas as employee records, benefits, education/training, employment, compensation, and equal employment opportunity. Maintains both manual and automated personnel records, collects and compiles sensitive and confidential personnel statistics and prepares reports. In accordance with procedures, furnishes information to authorized persons and/or agencies. Provides information to all levels of employees regarding personnel policies and procedures. 

 

 

Essential Functions:

At the National Human Resources Services Center (NHRSC), under direct supervision, processes routine Human Resources employee job or benefit related transactions that result from various job events including but not limited to information changes such as new hires, pay, transfers, leaves of absences, disability, worker's compensation, and benefits according to established policies and procedures, collective bargaining agreements and laws.
Acts as a resource to NHRSC Liaisons, Management, and other service center team members. Responds professionally, accurately and timely to employee requests for information and changes by processing routine Human Resources transactions.
Retrieves, enters, and processes routine employee related data utilizing Windows-based Human Resources information systems.
Make outbound calls to transaction initiators and may require handling of incoming employee and manager calls as needed.
Performs other related duties as required.

Qualifications

Basic Qualifications:
Experience
Minimum two (2) years of experience in a customer service operations or call center environment required.
Education
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A
 


Additional Requirements:
 General content knowledge in one or more of the following areas: payroll, benefits, worker's compensation, leaves of absences, union guidelines and/or general HR knowledge.

Ability to prioritize, problem-solve and apply critical thinking skills.

Advanced reading skills and basic math skills.

Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.

Demonstrated experience navigating Windows-based Human Resources information systems, such as PeopleSoft 8.8-9.1.

Basic proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint.

Ability to effectively interact with all levels within an organization.

Strong interpersonal, verbal and written communication skills with a customer service focus.

Ability to identify root cause and conduct analysis.

Ability to work independently under limited supervision as prescribed by established departmental guidelines and procedures.

Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.

Must adhere to KP confidentiality rules, requirements & guidelines.

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Demonstrated ability to effectively navigate multiple HR systems; strong keyboarding skills required. Attention to detail, accuracy and quality.

Knowledge of Kaiser Permanente benefits, pay, leaves plans.

Must be able to work in a Labor / Management Partnership environment.

 

 

Preferred Qualifications:
Associate's degree in related coursework, OR two (2) years of experience in a directly related field helpful.

Basic Qualifications:
Experience
Minimum two (2) years of experience in a customer service operations or call center environment required.
Education
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A
 


Additional Requirements:
 General content knowledge in one or more of the following areas: payroll, benefits, worker's compensation, leaves of absences, union guidelines and/or general HR knowledge.

Ability to prioritize, problem-solve and apply critical thinking skills.

Advanced reading skills and basic math skills.

Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.

Demonstrated experience navigating Windows-based Human Resources information systems, such as PeopleSoft 8.8-9.1.

Basic proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint.

Ability to effectively interact with all levels within an organization.

Strong interpersonal, verbal and written communication skills with a customer service focus.

Ability to identify root cause and conduct analysis.

Ability to work independently under limited supervision as prescribed by established departmental guidelines and procedures.

Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.

Must adhere to KP confidentiality rules, requirements & guidelines.

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Demonstrated ability to effectively navigate multiple HR systems; strong keyboarding skills required. Attention to detail, accuracy and quality.

Knowledge of Kaiser Permanente benefits, pay, leaves plans.

Must be able to work in a Labor / Management Partnership environment.

 

 

Preferred Qualifications:
Associate's degree in related coursework, OR two (2) years of experience in a directly related field helpful.

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.