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Experience:
0-1 years of experience
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Employment Type:
Intern/Co-op
Posted:
4/28/2015
Job Category:
Administration
Industry:
Health Care & Medicine
Program Coord
Kaiser Permanente | Fremont, California
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Job Description

Under limited supervision, serves as the program liaison by providing support duties to include the implementation, delivery and monitoring of a program. Activities require judgment and initiative to determine proper approach or action to take in non-routine situations and extensive knowledge of the organizational unit to include operating policies, procedures, and protocols, and administrative concepts, principles and accepted practices in the occupation.
 
Essential Functions:
Ensures smooth functioning of program in accordance with policies and procedures, regulations and other compliance requirements. Coordinates activities within and external to the department by answering questions about program operations, policies and procedures.
Tracks milestones in project plans and contacts team members to ensure timely follow through and completion of assignments.
Schedules conference rooms, caterers, audiovisual equipment and various support requirements for project teams. Coordinates administrative workflow of the department, and recommends new processes as needed. Participates in various committee meetings related to the ongoing development and modification of the program.
Prepares various communication materials utilizing Word, PowerPoint, Excel, pivot tables, Visio and other similar software for a variety of management information reports.
Screens phone and email inquiries; assesses problems or questions to determine appropriate response general policies and procedures.
Performs assignments that require researching and collecting information, verifying validity of data and analyzing information. Prepares narrative, graphic and other presentation that summarizes findings and variances.
Provide recommendations based on data analyses to include procedural and policy changes. Uses a variety of software and databases to retrieve required information and to prepare communications, letters, reports, confidential documents, etc. Utilizes databases to include data entry, extract data, identifying and correcting data, and running reports for management information, budget analysis, performance metrics and other required data.
May oversee portion of a department budget and make budget recommendations as required. Independently tracks and compiles reports with actual to budget variances and trend analysis as required.
Performs other related duties as required.
Under limited supervision, serves as the program liaison by providing support duties to include the implementation, delivery and monitoring of a program. Activities require judgment and initiative to determine proper approach or action to take in non-routine situations and extensive knowledge of the organizational unit to include operating policies, procedures, and protocols, and administrative concepts, principles and accepted practices in the occupation.
 
Essential Functions:
Ensures smooth functioning of program in accordance with policies and procedures, regulations and other compliance requirements. Coordinates activities within and external to the department by answering questions about program operations, policies and procedures.
Tracks milestones in project plans and contacts team members to ensure timely follow through and completion of assignments.
Schedules conference rooms, caterers, audiovisual equipment and various support requirements for project teams. Coordinates administrative workflow of the department, and recommends new processes as needed. Participates in various committee meetings related to the ongoing development and modification of the program.
Prepares various communication materials utilizing Word, PowerPoint, Excel, pivot tables, Visio and other similar software for a variety of management information reports.
Screens phone and email inquiries; assesses problems or questions to determine appropriate response general policies and procedures.
Performs assignments that require researching and collecting information, verifying validity of data and analyzing information. Prepares narrative, graphic and other presentation that summarizes findings and variances.
Provide recommendations based on data analyses to include procedural and policy changes. Uses a variety of software and databases to retrieve required information and to prepare communications, letters, reports, confidential documents, etc. Utilizes databases to include data entry, extract data, identifying and correcting data, and running reports for management information, budget analysis, performance metrics and other required data.
May oversee portion of a department budget and make budget recommendations as required. Independently tracks and compiles reports with actual to budget variances and trend analysis as required.
Performs other related duties as required.

Qualifications

Basic Qualifications:
Experience
Minimum five (5) years of experience performing administrative support functions for department managers.
Education
High School Diploma or General Education Development (GED).
License, Certification, Registration
N/A
 
Additional Requirements:
Excellent customer service and oral and written communication skills required.
Advanced level proficiency with e-mail software, Microsoft Word and with any of the following office technology (required only if applicable to department's needs): PowerPoint, Excel or Access.
Familiarity with use of databases such as Access to enter and to retrieve data for management information reporting and analysis.
Accuracy, productivity, dependability and good attendance record a must.
Must be able to work in a Labor/Management Partnership environment.
 

Preferred Qualifications:
Experience in coordinating and providing support to large complex projects.

Basic Qualifications:
Experience
Minimum five (5) years of experience performing administrative support functions for department managers.
Education
High School Diploma or General Education Development (GED).
License, Certification, Registration
N/A
 
Additional Requirements:
Excellent customer service and oral and written communication skills required.
Advanced level proficiency with e-mail software, Microsoft Word and with any of the following office technology (required only if applicable to department's needs): PowerPoint, Excel or Access.
Familiarity with use of databases such as Access to enter and to retrieve data for management information reporting and analysis.
Accuracy, productivity, dependability and good attendance record a must.
Must be able to work in a Labor/Management Partnership environment.
 

Preferred Qualifications:
Experience in coordinating and providing support to large complex projects.

About Kaiser Permanente

Company Description

Serving approximately 8.7 million members in nine states and the District of Columbia, Kaiser Permanente is America's leading nonprofit integrated health plan.

Kaiser Permanente's mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve.

Our Northern California Region provides integrated health care services to approximately 3.2 million members. Approximately 4,400 physicians of The Permanente Medical Group provide services at 20 medical centers and numerous medical offices.

Company History

Founded in 1945, Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members, with headquarters in Oakland, Calif. It comprises:

  1.   • Kaiser Foundation Health Plan, Inc.

  • Kaiser Foundation Hospitals and their subsidiaries

  • The Permanente Medical Groups.

At Kaiser Permanente, physicians are responsible for medical decisions. The Permanente Medical Groups, which provide care for Kaiser Permanente members, continuously develop and refine medical practices to help ensure that care is delivered in the most efficient and effective manner possible.

Kaiser Permanente’s creation resulted from the challenge of providing Americans medical care during the Great Depression and World War II, when most people could not afford to go to a doctor. Among the innovations it has brought to U.S. health care are:

  • prepaid health plans, which spread the cost to make it more affordable

  • physician group practice to maximize their abilities to care for patients

  • a focus on preventing illness as much as on caring for the sick

  • an organized delivery system, putting as many services as possible under one roof

Mission & Values

As a health care organization in the 21st century, we have a mission--to provide quality care for our members and their families, and to contribute to the well-being of our communities.

Working Here

When you bring your career to Kaiser Permanente, the work you do directly affects the health of millions. From the business people who shape our policies, to the IT professionals enabling life-saving data, to the nurses and physicians on the front line of patient care, everyone here has a role to play in the care continuum. Knowing you have a place in that process and witnessing the outcome of the work you do is empowering. It gives you a cause to stand behind. And it makes you feel proud of the work you do every day. When people witness the impact of their contributions, they excel. Together we have the power to make a difference.

Hiring Information

The first step in beginning your career search is to look for open jobs that match your skills, qualifications, and interests. Each posting includes a description of the position and the minimum required qualifications. Once you find a position you are interested in, register for an account and provide your information for consideration online.

Benefits

As an employee, you are eligible for benefits according to your full-time/part-time status and the number of hours scheduled to work per week. Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups, but generally include:

  • generous vacation, holiday, and sick leave

  • medical care (including prescriptions), vision, mental health, and dental care

  • disability and life insurance coverage

  • educational opportunities and tuition reimbursement

  • employee assistance programs

  • health care, dependent care, and transit spending account options

  • retirement plans

In addition, we believe in recognizing stellar performance and sponsor a variety of programs designed to reward our skilled, innovative, caring, and committed staff.

In short, at Kaiser Permanente, we understand that there is a direct correlation between happy employees and happy members. We take pride in the compassion and dedication of our employees and find many ways to reward their hard work. In return, our employees take pride in being a part of a collaborative, professional team focused on quality, service, and care.

Honors & Awards

Kaiser Permanente of Northern California has earned an "Excellent" rating from the National Committee for Quality Assurance (NCQA)-the nation's leading reviewer of health plan quality for consumers and employers. Excellent is the top rating granted by NCQA, which reviews satisfaction surveys, preventive measures, physician credentialing, member services and improvement initiatives.*

Both our Northern and Southern California regions were the only health plans in California identified by the NCQA in its list of the best health care programs in the Pacific States. (NCQA's The State of Health Care Quality 2003)

The Joint Commission on Accreditation of Healthcare Organizations accredits all Kaiser Foundation Hospitals in California.

For the seventh straight year, no other health plan has earned higher ratings from the California Cooperative Health Reporting Initiative on more measures than Kaiser Permanente. The annual ratings measure clinical quality and member satisfaction. (CCHRI Report on Quality 2003)

Our Northern California region received more three-star "Excellent" ratings than any other health plan surveyed by California's Office of the Patient Advocate on California's Quality of Care Report Card 2003-04.

* Commercial HMO and Medicare-contracted product lines: April 2003.